Torionna Fuller
Gainesville ,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Dispatch Officer
Alachua County Animal Resources
Alachua County Animal Services, Florida
01.2025 - Current
- Identified locations and needs of callers to accurately send assistance.
- Maintained contact with field units to update them on changing situations and new orders from command centers.
- Responded quickly and accurately to all incoming requests for service.
- Recorded and maintained files or records of customer requests, work or services performed.
- Tracked vehicles and personnel using a computer-aided dispatch system.
- Documented services performed, operations information, and dispatch details in system.
- Kept detailed and updated records of calls in physical and electronic databases.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Police Service Technician
Gainesville Police Department
Gainesville, FL
06.2023 - 01.2025
- Provided administrative support to the department, including responding to requests from members of the public.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Assisted police officers in the preparation of case reports and other documents by entering data into computer systems.
- Performed routine clerical functions such as typing, filing, photocopying, and answering phones.
- Monitored traffic flow in order to ensure safe passage of pedestrians and vehicles at intersections.
- Issued parking tickets in accordance with city ordinances or state laws.
- Transferred calls as necessary to appropriate departments or personnel.
- Took messages accurately and delivered them promptly to the intended recipient.
Delivery Driver
DFL3 - Amazon Delivery Station
Gainesville, FL
10.2022 - 05.2023
- Pre-trip and post-trip safety inspections were completed, with any defects or malfunctions being recorded and reported
- Carefully loaded items into the delivery vehicle to prevent damage during transport
- Kept track of customer orders
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas
- Made on-time deliveries by selecting the most efficient and effective routes
- Contacted customers to confirm and coordinate delivery times prior to delivery
- Built positive working relationships with customers by responding to questions and concerns.
Motor Vehicle Operator
University of Florida
Gainesville, FL
04.2022 - 09.2022
- Increased passenger satisfaction by ensuring that vehicles were in safe and clean working order
- Waited for passengers in high-traffic areas such as busy streets and popular nightlife destinations
- Answered, scheduled, and responded to reservation calls at specific times and locations
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered [80+] calls per day to help customers with their questions and concerns.
Rural Mail Carrier, United States Postal Service
Gainesville, FL
10.2021 - 02.2022
- Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift
- Assisted customers by carrying oversized packages into their homes
- Double-checked the accuracy of the product load and transported it safely throughout the warehouse
- Kept track of stamp and other supply inventories and restocked as needed to meet customer demands
- Signed and received mail that required signatures at the time of delivery and loading
- Customer complaints, requests, and feedback were communicated to company management for prompt resolution
- Kept track of customers' requests for mail forwarding and address changes.
Customer Service Associate
Walmart Supercenter
Gainesville, FL
08.2020 - 11.2021
- Processed sales and return transactions in a timely and accurate manner to ensure customer satisfaction
- Assisted and greeted customers on the sales floor, restocked merchandise on shelves, straightened merchandise at store closing, and took inventory
- Was in charge of issuing receipts and processing refunds, credits, and exchanges
- Dealt with customer requests and concerns creatively
- Used excellent communication to connect with customers, assess needs, and present solutions
- Provided excellent customer service at all times, including responding to customer inquiries and ensuring that they were resolved.
Education
High School Diploma -
Pace
Gainesville, FL07-2019
Skills
- Report Writing
- Public Safety
- Public Service
- Critical Thinking
- Decision-Making
- Professional Communication
- Front Desk Operations
- Recordkeeping
- Clerical Support
Timeline
Dispatch Officer
Alachua County Animal Resources
01.2025 - Current
Police Service Technician
Gainesville Police Department
06.2023 - 01.2025
Delivery Driver
DFL3 - Amazon Delivery Station
10.2022 - 05.2023
Motor Vehicle Operator
University of Florida
04.2022 - 09.2022
Rural Mail Carrier, United States Postal Service
10.2021 - 02.2022
Customer Service Associate
Walmart Supercenter
08.2020 - 11.2021
High School Diploma -
Pace