Tornike Robakidze
Sharon,MA
Summary
I am a Senior System Administrator with over 9 years of experience. My primary job involved opening new stores across Russia, initial commissioning of servers, software installation, and subsequent remote server administration. For the past year, I have been working as an electrician in Newton, Massachusetts.
Overview
11
11
years of professional experience
Work History
Electrical Apprentice
AC\DC Electrical
01.2024 - Current
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Senior System Administrator
Hoff Tech
09.2021 - 02.2023
- Conducted comprehensive capacity planning to ensure adequate resources for future growth and expansion.
- Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.
- Enhanced system performance by optimizing VMware configurations and settings.
- Installation of a system vulnerability scanner and initial launch to identify vulnerabilities in the network.
Senior System Administrator
Sberbank
06.2021 - 08.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Technical Support Engineer
Bank Of Georgia
06.2020 - 02.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Senior System Administrator
Hoff
04.2018 - 02.2020
- - Registration of user requests in the unified service control system of the second line Service Desk, resolving issues related to the operation of user workstations' hardware and software.
- - Control over the execution of requests for compliance with SLA.
- - Resolution and assistance in solving complex cases for administrators.
- - Creating instructions for the first-line technical support, maintaining their relevance.
- - Preparing reports and plans for the further work of the supervised services.
System Administrator
Hoff
01.2015 - 04.2018
- System Administrator
- - Ensuring the uninterrupted operation of the organization's local network software and hardware, both in Samara and remotely across Russia.
- - Analyzing and troubleshooting hardware and software incidents.
- - Monitoring network infrastructure across Russia (monitoring via PRTG and Zabbix).
- - Providing technical support to users.
- My Skills and Abilities:
- - Extensive experience with monitoring systems, particularly PRTG Network. Administration and configuration of the service.
- - Server administration: Active Directory, DNS, DHCP, Group Policy, Terminal Server, VM Ware EXSi.
- - Laying and maintaining structured cabling systems (SCS).
- - Knowledge of network protocols, planning principles, functionality, and maintenance of local networks.
- - Troubleshooting issues related to the operation of user workstations' hardware and software.
- - Administration of Jira/Confluence.
Engineer
PJSC "Jantar"
09.2013 - 12.2014
- Worked in the field of system functionality support for the state structure GAS Elections.
Education
Bachelor of Applied Science in Information Technology - Engineer
Samara State Technical University
Samara, Russia01.2014
Skills
- Server Management
- Network Troubleshooting
- Backup Management
- IT Documentation
- File system administration
- Configuration Management
- Network Administration
- Technical specifications
- Virtualization
- Cisco router and switch security
- Virtualization Technologies
- Network Security
- IP Addressing and Subnetting
- LAN and WAN control
Employment
Full Time
Commutetime
Yes
Drivingexperience
I have driver license
Businesstrip
True
Personal Information
- Age: 32
- Relocation: True
- Citizenship: Russia
- Date of Birth: 06/03/92
- Gender: M
- Work Permit: Yes
Languages
Russian
Native or Bilingual
Georgian
Native or Bilingual
English
Elementary
Timeline
Electrical Apprentice
AC\DC Electrical
01.2024 - Current
Senior System Administrator
Hoff Tech
09.2021 - 02.2023
Senior System Administrator
Sberbank
06.2021 - 08.2021
Technical Support Engineer
Bank Of Georgia
06.2020 - 02.2021
Senior System Administrator
Hoff
04.2018 - 02.2020
System Administrator
Hoff
01.2015 - 04.2018
Engineer
PJSC "Jantar"
09.2013 - 12.2014
Bachelor of Applied Science in Information Technology - Engineer
Samara State Technical University
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