Tornizia Ligons

• Verify customer insurance benefits and coverage details, clearly communicating costs and securing

approval for repair work prior to service.

• Thrive in a fast-paced, high-volume work environment, providing essential administrative support

across multiple departments.

• Directly support leadership and four shop mechanics by ensuring consistent communication regarding

project priorities, customer requests, job updates, and deadlines.

• Manage complex schedules, coordinate appointments, and facilitate both internal and external

meetings to keep operations on track.

• Draft, edit, and distribute correspondence, reports, and presentations with accuracy and attention to

detail.

• Handle sensitive information related to employees, customers, and company operations with

discretion and integrity.

• Maintain and organize paper and digital files, ensuring accurate data entry and record-keeping across

databases and tracking systems.

• Serve as first point of contact for customers and vendors, delivering professional service and timely

resolution of inquiries.

• Oversee inventory management, including tracking usage and ordering supplies and parts proactively

to prevent delays.

• Assist with budgeting and purchasing tasks, including expense reporting, verifying cost center charges,

and managing office expenditures.

• Coordinate internal events, team meetings, and training sessions, ensuring proper planning and

execution.

• Demonstrate flexibility, reliability, and professionalism while balancing competing priorities under

pressure with a positive, solution-focused approach.

• Excelled in a fast-paced retail environment, consistently demonstrating a strong sense of urgency while

managing high-volume transactions and customer interactions.

• Delivered exceptional customer service, quickly identifying and resolving issues to ensure a positive

experience and maintain customer satisfaction.

• Maintained accuracy and accountability by balancing cash drawers, reconciling daily sales, and

processing various forms of payment under time-sensitive conditions.

• Handled diverse customer needs and communicated effectively with a wide range of personalities,

maintaining professionalism in all interactions.

• Proactively resolved conflicts and responded to service challenges, using sound judgment and

problem-solving skills to de-escalate and resolve concerns.

• Supported store operations by monitoring inventory, restocking merchandise, and maintaining clean,

safe, and organized sales areas.

• Played a key role in upholding brand standards through visual merchandising and attention to detail

on the sales floor.

• Provided prompt and courteous check-in and check-out services, creating a welcoming and

professional first impression for all guests.

• Managed multiple guest reservations, special requests, and last-minute changes with efficiency,

accuracy, and a high level of customer service.

• Answered high-volume inbound calls, provided information about room availability and rates, and

handled guest concerns with effective problem-solving and professionalism.

• Maintained confidentiality of guest records and payment information, adhering to company and

industry data protection standards.

• Used hotel management software to update bookings, process payments, and track room inventory in

real time.

• Collaborated with housekeeping and maintenance teams to ensure guest requests and service issues

were addressed quickly.

• Facilitated smooth shift transitions by clearly documenting and communicating important updates,

guest needs, and unresolved issues.

• Maintained a clean, organized front desk area and upheld brand standards in all guest interactions.

• Delivered outstanding customer service by actively engaging with patrons to ensure a safe, enjoyable,

and welcoming environment for skaters of all ages.

• Supervised floor activities to maintain safety, assisted injured guests when needed, and responded

promptly to any concerns or incidents.

• Trained and mentored new employees on customer service standards, operational procedures, and

safety protocols to ensure consistent guest satisfaction.

• Oversaw snack bar operations, ensuring fast and friendly service during peak hours and private events.

• Hosted birthday parties and private events, coordinating with families to provide a smooth and

memorable experience.

• Completed detailed incident and accident reports, maintaining accurate documentation and ensuring

timely communication with management.

• Maintained a clean, well-organized facility, contributing to a positive first impression and comfortable

atmosphere for all guests.

• Worked collaboratively with team members to cover shifts and meet daily operational needs in a fast-

paced, guest-focused environment.

• Directed full store operations, including workforce scheduling, staff training, and ongoing

performance management to ensure productivity and accountability.

• Delivered exceptional customer service and maintained store appearance in alignment with

corporate brand standards.

• Managed financial processes such as daily sales reconciliation, register audits, cash handling, and

inventory control to safeguard assets and support profitability.

• Executed merchandising strategies, overseeing planogram compliance, seasonal floor resets, and

promotional transitions to maximize sales and enhance the customer shopping experience.