Tieosha Smith

• Coordinate administrative and program support activities for department leadership, clinical staff, and administrative personnel in a complex healthcare environment.

• Manage timekeeping functions for approximately 27 employees utilizing the VATAS system, including reviewing timecards, resolving discrepancies, monitoring overtime usage, obtaining approvals, and ensuring compliance with payroll requirements.

• Analyze, compile, and maintain departmental reports, spreadsheets, and operational data to support management decision-making, workload tracking, and special projects.

• Generate reports utilizing CPT code data and other departmental metrics to support leadership initiatives and operational planning.

• Serve as a liaison between leadership, clinical personnel, and administrative staff to facilitate communication, coordinate activities, and resolve administrative issues.

• Monitor and track administrative actions to ensure timely completion of assignments, reports, documentation, and program requirements.

• Research, gather, and organize information from multiple sources to support leadership requests, departmental initiatives, and operational activities.

• Coordinate procurement-related activities, maintain accounts payable records as department purchase card holder, and ensure compliance with established purchasing procedures.

• Communicate with clinical and administrative staff to identify supply needs, monitor inventory levels, and coordinate acquisition of resources necessary for daily operations.

• Prepare and maintain records, logs, spreadsheets, and other administrative documentation in accordance with organizational policies and procedures.

• Provide cross-coverage for critical administrative functions to ensure continuity of operations during employee absences and periods of increased workload.

• Identify opportunities to improve administrative processes, workflow efficiency, and communication across the department.

• Utilized Microsoft Outlook, Microsoft Teams, and other automated office systems to facilitate communication and support daily departmental operations.

• Processed and tracked incoming and outgoing FedEx and UPS specimen shipments while maintaining accurate shipping records.

• Maintained and organized pathology records, tissue blocks, and microscopic slides in accordance with departmental procedures and record retention requirements.

• Coordinated requests for medical records and pathology materials from healthcare facilities, providers, attorneys, and other authorized entities.

• Assisted staff with administrative and operational tasks to support timely completion of departmental objectives.

• Maintained accurate documentation, files, logs, and databases to support efficient office operations and regulatory compliance.

• Provided customer service and administrative support to internal and external stakeholders while ensuring confidentiality and accuracy of information.

Inpatient Unit Extended Care Line (2017 – 2020)

• Provided front-line administrative and patient support in an inpatient hospital setting, ensuring accurate registration, scheduling coordination, and patient flow management

• Assisted with patient admissions, transfers, and discharges while maintaining accurate records in electronic health systems

• Coordinated communication between clinical staff, nursing teams, and ancillary departments to support continuity of patient care

• Maintained daily logs, census tracking, and unit documentation in compliance with facility policies • Responded to patient and family inquiries while providing guidance and support in a fast-paced clinical environment

Outpatient Clinic Dermatology (2020 – 2022)

• Coordinated outpatient scheduling, including appointments, consultations, and follow-up care to ensure timely access to services

• Checked patients in and out for clinic visits and maintained accurate scheduling and registration records

• Monitored consult activity and assisted with resolving scheduling conflicts, delays, and patient flow issues

• Ordered laboratory services per provider request and ensured timely completion of clinical workflows

• Maintained daily operational logs, no-show tracking, and clinic documentation for performance monitoring

• Collaborated with providers, nurses, and administrative staff to improve clinic efficiency and patient access