Toronio Elam
Augusta,GA
Summary
On fourth, being a great candidate for this position reigns a couple of decades of experience. Compassionate and dedicated professional with a strong background in customer service at Convergent Outsourcing. Proven ability to resolve inquiries efficiently while demonstrating excellent communication and active listening skills. Experienced in training new team members and enhancing processes, contributing to improved customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Home Health Aide
Always Caring Home Care
10.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Maintained cleanliness and organization of patient living spaces to ensure safety.
- Supported medication management by reminding patients of schedules and dosages.
Customer Service Representative
Convergent Outsourcing
06.2014 - 08.2021
- Resolved customer inquiries and complaints efficiently through effective communication and problem-solving skills.
- Managed high-volume call environment, maintaining professionalism and empathy in all interactions.
- Trained new team members on company policies, procedures, and customer service best practices.
- Developed streamlined processes to enhance response times and improve overall customer satisfaction.
Customer Service Representative
Electrolux Home Care Products Ltd.
08.2010 - 05.2014
- Scheduled and rescheduled clients appointments.
- Assisted clients with desired changes to accounts.
- Debited and credited accounts of clients.
Shipping and Receiving Clerk
Morgan Thermal Ceramics
04.2007 - 08.2010
- Coordinated inbound and outbound shipments, ensuring timely processing and adherence to safety protocols.
- Managed inventory levels using warehouse management systems, optimizing stock accuracy and availability.
- Oversaw loading and unloading operations, maintaining efficiency in handling various freight types.
- Trained new staff on shipping procedures and safety standards, enhancing team productivity and compliance.
Customer Service Representative
Sitel
10.2003 - 02.2007
- Provided customer satisfaction by utilizing the four pillars of customer service.
- Assisted customers with product recalls and complaints.
- Managed calls efficiently in a fast-paced work setting.
Education
High School Diploma -
T.W Josey
Augusta, GABachelor Of Business Administration And Management - Marketing Research
University of Phoenix
Augusta, GA07.2012
Skills
- Active listening skills
- Excellent communication skills
- Great problem-solving skills
- The skill of being empathetic
Certification
- OSHA 10
- CPR Certification
- CX Certification
Timeline
Home Health Aide
Always Caring Home Care
10.2021 - Current
Customer Service Representative
Convergent Outsourcing
06.2014 - 08.2021
Customer Service Representative
Electrolux Home Care Products Ltd.
08.2010 - 05.2014
Shipping and Receiving Clerk
Morgan Thermal Ceramics
04.2007 - 08.2010
Customer Service Representative
Sitel
10.2003 - 02.2007
High School Diploma -
T.W Josey
Bachelor Of Business Administration And Management - Marketing Research
University of Phoenix
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