Tory Hernandez

Leadership and Management:

• Direct store leaders and teams across multiple locations, improving team performance.
• Establish and communicate performance goals, increasing store productivity.
• Oversee recruitment and training, reducing staff turnover and enhancing team competency.

Operational Oversight:

• Standardize operational procedures across stores, significantly improving compliance under California law.
• Optimize inventory management, reducing overstock and increasing sales.
• Manage budgets and expenses, boosting overall profitability.

Customer Experience:

• Enhance customer service adherence to company's Six Core Values, boosting customer satisfaction scores.

Sales and Revenue Generation:

• Develop strategies that meet sales plans and generate over $20M in sales.
• Leverage sales data and market trends to drive expansion, adding four new store locations.

Vendor and Partner Relationships:

• Foster strong vendor relationships, negotiating contracts to reduce costs.
• Cultivate a culture of efficiency and transparency with vendors in merchandising, training, and product sales.

Compliance and Risk Management:

• Ensure compliance with California laws and policies, maintaining a 100% passing rate in audits, including OSHA standards.
• Implement risk management measures, reducing workplace incidents.

Strategic Planning and Expansion:

• Collaborate on long-term strategies, contributing to a significant increase in market share.

Reporting and Communication:

• Prepare performance reports that provide insights for strategic decisions and improve key performance indicators by 20%.
• Maintain effective communication with senior management, addressing operational challenges and opportunities proactively.

• Successfully launched and operated multiple high-volume Jersey Mike's franchises, consistently meeting or exceeding revenue targets.
• Implemented strategic marketing initiatives and promotions to drive sales and increase brand awareness within local community.
• Recruited, trained, and managed team of dedicated staff members, fostering positive work culture and ensuring exceptional service standards.
• Maintained strict adherence to franchise standards, policies, and procedures to uphold brand integrity and ensure operational excellence.
• Oversaw all aspects of day-to-day operations, including inventory management, scheduling, and financial reporting.

• Spearheaded recruitment strategy, overseeing identification and acquisition of top-tier athletes across professional baseball
• Established and maintained relationships with athletes, coaches, and key stakeholders to identify talent and negotiate favorable contracts on behalf of clients
• Led a team of recruiters, providing mentorship, guidance, and support to optimize performance and achieve recruitment targets
• Developed and implemented innovative recruitment initiatives to stay ahead of industry trends and maintain competitive edge in talent acquisition
• Conducted extensive talent scouting and evaluation to identify promising athletes with high earning potential
• Negotiated contracts and endorsement deals on behalf of clients, ensuring favorable terms and maximum value
• Provided strategic guidance and career development advice to clients to maximize their potential and achieve long-term success.

• Assisted General Manager in all aspects of baseball operations, including player personnel decisions, scouting, and player development
• Conducted player evaluations and contributed to roster decisions through advanced statistical analysis and scouting reports
• Negotiated player contracts, trades, and acquisitions to strengthen team's roster and competitive position
• Collaborated with coaching staff and front office personnel to develop and implement strategic plans to improve team performance and achieve organizational goals
• Assisted in development and implementation of player development programs to maximize potential of prospects and minor league players.