Summary
Overview
Work History
Education
Skills
Timeline
Generic

TORREE' BRIGHT

Atlanta,GA

Summary

Career objective is to grow into management objectives and responsibilities. Self-starter offering key abilities to balance multiple, concurrent projects and tasks in fast-paced settings. Excellent attention to detail, responsive and diligent in seeing tasks through to conclusion. Resourceful yet willing to seek advice on escalation of issues to get the job done. Quick learner able to understand and communicate account information, processes, business procedures, product specifications & services.

Overview

18
18
years of professional experience

Work History

Amazon Delivery Flex

Amazon Incorporations
01.2020 - Current

Courier service from Amazon Incorporation's with responsibilities of transporting packages to customers in various locations

Amazon Warehouse

Amazon
05.2020 - 11.2023

Packaging and handling food for amazon flex drivers to pick up, selecting, packing and shipping orders, receive and put away inventory, get customer orders ready and pack them up

Sales Associate

Verizon
02.2018 - 03.2020

OPENED AND CLOSED STORE, INVENTORY -HELPED CUSTOMERS WITH PHONE PROBLEMS, TECHNICAL ISSUES AND SALES CONTRACT

Call Center Representative

Comcast
05.2016 - 12.2018

Call Center, Provide best customer service experience through email and outbound telephone solicitation for Comcast.

Call Center Rep/NEXLINXX

Time Warner Cable
09.2015 - 03.2016

Call Center, Reviewed customer accounts and promptly remediated any issues, Enhanced calling flexibility through use of Unified Softphone application and equipment.

Randstad Insurance Agent Intern

Randstad
07.2015 - 11.2015

Provided annual enrollment insurance plans to clients, ensuring continuous customer satisfaction, summer internship program

Resolved customers' dispute relating to insurance concerns.

Computer Sales Associate

Best Buy
02.2013 - 11.2015

Assisted with sales for home theatre equipment and computers

Provided trouble-shooting solutions to customers' electronic concerns.

Reservations Agent

US Airways
09.2014 - 07.2015

Assisted customers with scheduling flight reservations

Provided customers with updates regarding flight change and delays.

KGB (VERIZONCALLCENTER)

GREENSBORO
05.2012 - 07.2013
  • Provided customers with resolutions to common bill and telephone issues
  • Assisted customers with service.

FINISHLINE

CARY
02.2008 - 05.2012
  • Assisted with shoe and cash register duties
  • Managed and stocked inventory.

OFFICEMAX

CARY
04.2006 - 03.2008
  • Assisted with sales and inventory control.

Education

Bachelor Business Administration (Business Mgmt.) -

North Carolina Agricultural and Technical State University
Greensboro, NC
01.2013

Pre-College Program -

Hampton University
01.2007

Skills

  • Customer Service
  • Problem solving
  • Issue Resolution
  • Empathetic approach to welcome clients
  • Maintain integrity and deep service relationships with customer
  • Excellent communicator with strong interpersonal, leadership and creative skills
  • Microsoft (Word, Excel, PowerPoint)
  • Ability to work independently or in team and with diverse populations
  • Strong work ethic, dependable, able to multitask, quick learner
  • Self-motivated and resourceful in independent and collaborative work
  • Analyzes requirements and information to make necessary decisions
  • Resolves issues to transform them into happy customers

Timeline

Amazon Warehouse

Amazon
05.2020 - 11.2023

Amazon Delivery Flex

Amazon Incorporations
01.2020 - Current

Sales Associate

Verizon
02.2018 - 03.2020

Call Center Representative

Comcast
05.2016 - 12.2018

Call Center Rep/NEXLINXX

Time Warner Cable
09.2015 - 03.2016

Randstad Insurance Agent Intern

Randstad
07.2015 - 11.2015

Reservations Agent

US Airways
09.2014 - 07.2015

Computer Sales Associate

Best Buy
02.2013 - 11.2015

KGB (VERIZONCALLCENTER)

GREENSBORO
05.2012 - 07.2013

FINISHLINE

CARY
02.2008 - 05.2012

OFFICEMAX

CARY
04.2006 - 03.2008

Bachelor Business Administration (Business Mgmt.) -

North Carolina Agricultural and Technical State University

Pre-College Program -

Hampton University
TORREE' BRIGHT