Thalya Torres
Odenton,MD
Summary
Dedicated and adaptable professional with a strong background in customer service and education. Seeking a Customer Success role to leverage excellent communication, problem-solving, and relationship-building skills to ensure customer satisfaction and drive business growth.
Overview
9
9
years of professional experience
Work History
Teacher Assistant
Anne Arundel County Public Schools
10.2021 - 01.2023
- Collaborated with teachers to implement effective instructional strategies, adapting to diverse learning and behavioral needs
- Demonstrated patience and effective communication while interacting with students, staff, and parents
- Employed various teaching styles to engage diverse learners, fostering a positive learning environment
- Utilized technology tools across several platforms for communication and administrative tasks
- Worked with teacher to identify and target opportunities for instructional improvements
- Assisted in implementation of new learning tools, systems, and materials for over 125 students across 5 classrooms
Customer Support Specialist
Lighthouse Veterinary Clinic
09.2018 - 04.2021
- Provided exceptional customer service by welcoming clients, addressing inquiries, and scheduling appointments
- Demonstrated effective communication skills to relay complex medical information to pet owners
- Managed 125,000 client profiles and ensured accurate and timely billing
- Effectively handled client concerns and resolved issues, resulting in improved client satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped upwards of 80 customers every day with positive attitude and focus on customer satisfaction
Preschool Teacher
The Kensington School
09.2016 - 09.2018
- Developed strong communication skills while fostering positive relationships with students, parents, and staff
- Adapted to changing situations and collaborated with colleagues to create engaging learning experiences
- Utilized effective communication to convey children's educational, behavioral, and social-emotional progress to parents, ensuring a transparent learning environment
- Achieved high levels of student and parent satisfaction through open communication and collaborative problem-solving
Customer Service Representative
Richmond Animal Hospital
06.2014 - 09.2018
- Mastered multitasking by managing multiple phone lines, scheduling appointments, and handling client inquiries
- Utilized strong organizational skills to maintain client records, profiles, and invoices
- Provided follow-up care to pet owners, building strong customer relationships
- Assisted veterinarians and technicians with various tasks, ensuring seamless clinic operations
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests for products, services, and company information
Education
Associate of Arts - Teaching
San Jacinto College
Pasadena, TX05.2018
Skills
- Active listening
- Adaptability
- Clear and effective communication
- Detail-oriented organization
- Efficient and effective problem solving
- Empathy
- Initiative-driven work style
- Patience
- Proficient in multi-channel communication
- Technical proficiency with Microsoft Office, Google Suite, Zoom, etc
- Time and task management
References
Mrs. Amanda Leikam
Kindergarten Teacher
Anne Arundel County Public Schools
443-553-3325
Dr. Kevin Piña
Former Owner
Lighthouse Veterinary Clinic
832-696-6244
Mrs. Sarah Perez
Former Office Manager
Richmond Animal Hospital
832-788-6402
Timeline
Teacher Assistant
Anne Arundel County Public Schools
10.2021 - 01.2023
Customer Support Specialist
Lighthouse Veterinary Clinic
09.2018 - 04.2021
Preschool Teacher
The Kensington School
09.2016 - 09.2018
Customer Service Representative
Richmond Animal Hospital
06.2014 - 09.2018
Associate of Arts - Teaching
San Jacinto College
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