Torrey Atkins
San Diego,CA
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, demonstrated during tenure at In-N-Out Burger. Excelled in conflict resolution and complaint handling, boosting customer satisfaction. Skilled in both critical thinking and payment processing, ensuring efficient and empathetic customer service solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
In-N-Out Burger
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
Barback
Cheesewalla
04.2021 - 08.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Checked ID cards and verified bar guests were of legal age.
Education
Heritage High School
Homeland, CA2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Payment Processing
Timeline
Customer Service Representative
In-N-Out Burger
06.2021 - Current
Barback
Cheesewalla
04.2021 - 08.2024
Heritage High School
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