Summary
Overview
Work History
Education
Skills
References
Timeline
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Torri Nelson

Lebanon,NH

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Medical Assistant

DHMC-Weight and Wellness
Lebanon, NH
02.2020 - Current
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Incorporated outside records into charts and EHR.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

Medical Assistant

DHMC-GIM
Lebanon, NH
07.2015 - 02.2020
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Contacted pharmacies refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Incorporated outside records into charts and EHR.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Kept facility stocked with necessary supplies, equipment and instruments.

Medical Assistant

DHMC-Heater Road
Lebanon, NH
06.2014 - 07.2015
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Incorporated outside records into charts and EHR.
  • Prepared treatment rooms for patient examinations.
  • Changed dressings on wounds to prevent infection and check for healing.

Education

Some College (No Degree) - Medical Assistant Certificate Program

River Valley Community College
Claremont, NH

Skills

  • Patient Flow Management
  • HIPAA Compliance
  • Procedure Assistance
  • Patient-focused care
  • Indirect Patient Care
  • Clinical Documentation
  • Analytical decision-making skills
  • Team management and supervision
  • Vital signs monitoring
  • Quick problem solver
  • Adaptable
  • Complex Problem-Solving
  • Calm and level-headed under duress
  • Certified in Basic Life Support (BLS)
  • Communicating with patient families
  • Clinical applications

References

References available upon request.

Timeline

Medical Assistant

DHMC-Weight and Wellness
02.2020 - Current

Medical Assistant

DHMC-GIM
07.2015 - 02.2020

Medical Assistant

DHMC-Heater Road
06.2014 - 07.2015

Some College (No Degree) - Medical Assistant Certificate Program

River Valley Community College

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Torri Nelson