Torrie Sharpe
West Palm Beach,FL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
24
24
years of professional experience
Work History
Operations Service Technician
Hotwire Communications
07.2018 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Wire Technician
AT&T
06.2010 - 05.2018
- Installation of internet, voice, and television and service of system from terminal to distribution to home
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
Service Technician
Brighthouse Networks
04.2007 - 06.2008
- Service care needs for all internet, television, and phone service from pole to customer's home
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Adelphia Cable
03.2000 - 06.2003
- Service of customers premise from pole to home of internet, television, and phone service
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
Skills
- Low Voltage
- Equipment Inspection
- Attention to Detail
- Installation and Repair
- Technician Assistance
- Verbal and Written Communication
Timeline
Operations Service Technician
Hotwire Communications
07.2018 - Current
Wire Technician
AT&T
06.2010 - 05.2018
Service Technician
Brighthouse Networks
04.2007 - 06.2008
Service Technician
Adelphia Cable
03.2000 - 06.2003
Similar Profiles
Sarah GeigerSarah Geiger
Business Development Executive at Hotwire CommunicationsBusiness Development Executive at Hotwire Communications
Aiyana JamesAiyana James
Workforce Management Coordinator at Hotwire CommunicationsWorkforce Management Coordinator at Hotwire Communications
Uralisa MillsUralisa Mills
Product Manager at Hotwire CommunicationsProduct Manager at Hotwire Communications
Darius NgoyoDarius Ngoyo
Field Service Technician at Hotwire CommunicationsField Service Technician at Hotwire Communications
Andrew CastroAndrew Castro
Packer at Fresh RealmPacker at Fresh Realm