Torrie Williams
Suffolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Sentara Leigh Hospital
Norfolk, VA
08.2023 - 10.2023
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Applied HIPAA privacy and security regulations while handling patient information.
Front of House Wait Staff Member
Red Lobster Seafood Restaurant
Chesapeake, VA
08.2018 - 03.2020
- Demonstrated consistent operating standards and procedures that positively impacted restaurant operations
- Communicated with peers to navigate the duties and responsibilities expected
- Provide excellent customer service to patrons, ensuring immediate attention to requests for assistance.
Front of House Wait Staff Member
Cracker Barrel Old Country Store Inc
Chesapeake, VA
08.2017 - 03.2020
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
Education
Bachelor of Science - Interdisciplinary Studies
Norfolk State University
Norfolk, VA05-2024
Associate of Science - Business Administration
Tidewater Community College
Norfolk, VA12.2020
Skills
- Problem-Solving
- Customer Service
- Team Leadership
- Multitasking and Organization
Activities
- Norfolk State University - Student Conduct Board, January 1, 2021 - PRESENT. Responsible for reviewing potential violations of the Code of Student Conduct and educating University population about the rules, policies, and regulations contained in the Code. Demonstrates valuable critical thinking, communication, and time management skills.
- Norfolk State University - Gamma Nu Chapter of Sigma Gamma Rho Sorority Inc. March 5, 2022 - PRESENT. Actively engages in community service initiatives and promotes sisterhood while upholding the organization's principles of scholarship, sisterhood, and service. Participates in various philanthropic endeavors and leadership development activities to uplift and empower their communities.
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Patient Access Representative
Sentara Leigh Hospital
08.2023 - 10.2023
Front of House Wait Staff Member
Red Lobster Seafood Restaurant
08.2018 - 03.2020
Front of House Wait Staff Member
Cracker Barrel Old Country Store Inc
08.2017 - 03.2020
Bachelor of Science - Interdisciplinary Studies
Norfolk State University
Associate of Science - Business Administration
Tidewater Community College