Torry Williams
Naperville,IL
Summary
To secure a responsible position with a progressive company that will utilize my skills, experience and accuracy in the support services field. Enthusiastic Housekeeping Supervisor offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. High-energy supervisor successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Proficient leader trained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
22
22
years of professional experience
Work History
EVS Supervisor /Hospitality Manager
Northwestern Medicine
Naperville, IL
06.2015 - Current
- Has knowledge of all duties of Environmental Assistants I, II, and Trash and Linen Collection (see separate job descriptions)has vast knowledge of most cleaning machines
- May carry out initial job and on-the-job training of employees
- Is accountable for knowing and being able to demonstrate all environmental services procedures and equipment
- Performs and participates in all work-related functions
- Issued daily work assignments including handling key control responsibilities; change area assignments; wears and answers pager and responds to requests from employees and hospital staff; and documents activities and progress of Environmental Assistants I, II, and Trash and Linen Collection as necessary
- Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique.
- Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
- Developed and maintained a positive working environment for all staff members.
- Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
- Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
- Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
- Conducted weekly meetings with EVS staff to discuss departmental goals, objectives, policies, procedures and changes as needed.
- Monitored inventory levels of supplies used by EVS personnel and ordered additional items when necessary.
- Assisted with interviewing prospective candidates for open positions within the EVS department.
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
- Resolved customer complaints related to housekeeping services in a timely manner.
- Maintained accurate records of employee attendance, payroll information.
- Collaborated with management team to develop new operational processes or procedures as needed.
- Analyzed trends in customer feedback data to identify opportunities for improvement.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Promoted a culture of continuous learning amongst staff members through proactive mentoring and development activities.
- Practiced safe work habits and wore protective safety equipment.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Verified each completed room against standard plans to maintain consistency.
EVS Supervisor
Advocate Health
Naperville, IL
01.2014 - 06.2015
- Has knowledge of all duties of Environmental Assistants I, II, and Trash and Linen Collection (see separate job descriptions)has vast knowledge of most cleaning machines
- May carry out initial job and on-the-job training of employees
- Is accountable for knowing and being able to demonstrate all environmental services procedures and equipment
- Leads, directs and coordinates work activities to minimize any interruptions in patient care
- Supervises over 25+
- Performs and participates in all work-related functions
- Issued daily work assignments including handling key control responsibilities; change area assignments; wears and answers pager and responds to requests from employees and hospital staff; and documents activities and progress of Environmental Assistants I, II, and Trash and Linen Collection as necessary
- Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique
- Made schedules, work assignments, signed PTO requests and approved time cards
- Ordered supplies and maintained budget
- Dealt with vendors and negotiated pricing
- Responsible for disciplinary action of staff
- Completed the Hazardous Waste Decontamination training program.
- Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
- Developed and maintained a positive working environment for all staff members.
- Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
- Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
- Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
- Conducted weekly meetings with EVS staff to discuss departmental goals, objectives, policies, procedures and changes as needed.
- Monitored inventory levels of supplies used by EVS personnel and ordered additional items when necessary.
- Assisted with interviewing prospective candidates for open positions within the EVS department.
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
- Resolved customer complaints related to housekeeping services in a timely manner.
- Communicated regularly with other departments regarding scheduling needs or special requests.
- Maintained accurate records of employee attendance, payroll information.
- Collaborated with management team to develop new operational processes or procedures as needed.
- Analyzed trends in customer feedback data to identify opportunities for improvement.
- Assessed employee performance through observation, discussion and review of metrics.
- Managed budgeting activities such as purchasing supplies and equipment within allocated budgetary parameters.
- Implemented corrective action plans where appropriate for employees who fail to meet expectations.
Painter/Mechanic
Loretto Hospital
Naperville, IL
11.2010 - 03.2013
- Paint walls, equipment, buildings, and other structural surfaces, using brushes, rollers, and spray guns
- May remove old paint to prepare surface prior to painting
- May mix colors or oils to obtain desired color or consistency
- Applies protective and decorative coats of paint, varnish, lacquer, and/or other related materials to interior and exterior surfaces of buildings, furniture, equipment, and other structures
- Washes, scrapes, sands, torches, and/or smoothes interior and exterior surfaces prior to painting, varnishing, lacquering or applying other related materials
- Cleans equipment, paint mixing area, and work area
- Operates compressors, striping machines, sandblasters, spray equipment, and other small power equipment
- Installs, repairs, and maintains drywall, wall texturing, and ceiling acoustic texturing
- Erects various types of scaffolding, staging, ladders, and planks to reach surfaces of work area for Painters and others
- Repair and replace tiles inside the building and in parking lots
- Change bulbs and repair and replace sockets
- Clean and inspect boilers and treat water with proper chemicals such as chlorine
- Calibrate and repair pneumatic systems to ensure constant delivery of utility services to patients and hospital staff
- Handle repair and maintenance work on electric locks and alarm systems
- Clean and repair windows, doors, window sills and door locks
- Perform preventative and general maintenance tasks on the inside and outside of hospital buildings.
- Prepared surfaces by washing, scraping, sanding and patching holes;.
- Mixed paints to desired color and texture;.
- Applied primers and sealers to prepare new surfaces for painting;.
- Measured, cut, and installed wallpaper;.
- Applied paint with brushes, rollers, spray guns or other equipment;.
- Cleaned up job sites after completion of projects;.
- Inspected painted surfaces for defects such as cracking, blistering or fading;.
- Consulted with clients regarding colors and finishes;.
- Estimated cost of materials needed for the project;.
- Assessed work areas to determine safety measures required before beginning job;.
- Sanded woodwork prior to staining or painting;.
- Used ladders and scaffolds to reach high walls and ceilings;.
- Provided expert advice on best products to use for various jobs;.
Supervisor
Loretto Hospital
Chicago, IL
02.2002 - 01.2010
- Has knowledge of all duties of Environmental Assistants I, II, and Trash and Linen Collection (see separate job descriptions)has vast knowledge of most cleaning machines
- May carry out initial job and on-the-job training of employees
- Is accountable for knowing and being able to demonstrate all environmental services procedures and equipment
- Leads, directs and coordinates work activities to minimize any interruptions in patient care
- Supervises over 25+
- Performs and participates in all work-related functions
- Issued daily work assignments including handling key control responsibilities; change area assignments; wears and answers pager and responds to requests from employees and hospital staff; and documents activities and progress of Environmental Assistants I, II, and Trash and Linen Collection as necessary
- Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique
- Made schedules, work assignments, signed PTO requests and approved time cards
- Ordered supplies and maintained budget
- Dealt with vendors and negotiated pricing
- Responsible for disciplinary action of staff
- Completed the Hazardous Waste Decontamination training program.
Education
Facilities Engineering Technology -
Triton College
Associate of Applied Science - Information Technology
DeVry University
Downers Grove, ILSkills
- Staff Evaluations
- Department Coordination
- Employee Evaluations
- Cleaning Practices
- Staff Scheduling
- Cleaning and Sanitation
- Cost Reduction Strategies
- Quality Assurance Controls
- Quality Assurance and Control
- Invoice Processing
- Supply Inventory Management
- Customer Relationship Management
- Payroll Understanding
- Performance Improvements
References
Available upon request.
Timeline
EVS Supervisor /Hospitality Manager
Northwestern Medicine
06.2015 - Current
EVS Supervisor
Advocate Health
01.2014 - 06.2015
Painter/Mechanic
Loretto Hospital
11.2010 - 03.2013
Supervisor
Loretto Hospital
02.2002 - 01.2010
Facilities Engineering Technology -
Triton College
Associate of Applied Science - Information Technology
DeVry University