Tory Brown
Tampa,United States
Summary
Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.
Overview
5
5
years of professional experience
Work History
Prior Authorization Representative
Aetna, A CVS Health
Tampa, FL
09.2021 - Current
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Tracked referral submission during facilitation of prior authorization issuance.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Communicated pertinent information to client's prescribing provider to facilitate quality service.
- Processed new medication and refill requests for authorization.
Prior Authorization Representative
Software Galaxies System
Princeton, NJ
09.2020 - 09.2021
- Tracked referral submission during facilitation of prior authorization issuance.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Communicated pertinent information to client's prescribing provider to facilitate quality service.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
Certified IV Pharmacy Technician
Pharmerica
Sarasota, FL
02.2020 - 09.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Frozen Dairy Associate
Walmart
Marianna, FL
08.2019 - 02.2020
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Pharmacy Technician
Tallahassee Memorial Hospital
Tallahassee, FL
03.2017 - 07.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restock Pyxis MedStation Machine
- Troubleshoot Pyxis MedStation Machine
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Reviewed and verified customer information and insurance provider information.
Education
Bachelor of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO05.2024
Pharmacy Technician Certification - Pharmacy Technology
Florida Panhandle Technical College
Chipley, FL05.2016
High School Diploma -
Malone High School
Malone, FL05.2009
Skills
- Pyxis MedStation Troubleshooting
- Prescription Filling and Labeling
- Shipping and Receiving
- Detail-Oriented
- Wholesale Ordering
- Complaint resolution
- Report preparation
- Order Fulfillment
- Inbound and Outbound Calling
- Receiving support
Timeline
Prior Authorization Representative
Aetna, A CVS Health
09.2021 - Current
Prior Authorization Representative
Software Galaxies System
09.2020 - 09.2021
Certified IV Pharmacy Technician
Pharmerica
02.2020 - 09.2020
Frozen Dairy Associate
Walmart
08.2019 - 02.2020
Pharmacy Technician
Tallahassee Memorial Hospital
03.2017 - 07.2019
Bachelor of Science - Healthcare Administration
Colorado Technical University
Pharmacy Technician Certification - Pharmacy Technology
Florida Panhandle Technical College
High School Diploma -
Malone High School
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