Tory Brown
Dania Beach,FL
Summary
At Avant Garde Academy, I honed my expertise in customer service and technical support, significantly enhancing client satisfaction and streamlining IT processes. My adeptness in time management and problem-solving led to improved operational efficiency and a positive work environment, showcasing my ability to deliver results and exceed expectations. I'm guarantee to get the job done at anytime.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Avant Garde Academy
02.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
It Support
Avant Garde Academy
02.2022 - Current
- Streamlined IT support processes by establishing efficient ticketing systems and prioritizing critical issues effectively.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Provided first- and second-line IT support for internal colleagues.
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Increased employee satisfaction with IT support services by implementing a centralized helpdesk system for efficient issue resolution.
- Coordinated with IT support teams to address technical issues arising from hardware or software failures within the data warehouse environment, ensuring minimal disruption to business operations.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Provided basic IT support to office users of desktops, laptops, and devices.
AC, BC Aftercare Counselor
Avant Garde Academy
02.2022 - Current
- Managed resources effectively by maintaining inventory of supplies needed for daily activities within budget constraints.
- Participated in ongoing professional development opportunities related to child development best practices.
- Maintained accurate records of attendance, behavioral incidents, and communication with parents or guardians.
- Provided homework assistance to ensure students comprehended material and completed assignments on time.
- Established strong relationships with students by actively listening to their needs and adapting approaches accordingly.
- Developed clear expectations for behavior during aftercare hours while promoting positive reinforcement strategies when appropriate.
- Encouraged open communication between staff members so they could provide consistent support to all students.
- Monitored student progress and provided constructive feedback to promote academic growth and personal development.
- Collaborated with parents, teachers, and administrators to address concerns and create individualized support plans for students.
- Observed student interactions closely to identify potential areas of concern or conflict requiring intervention.
- Ensured timely parent pick-up by conducting thorough sign-out procedures at the end of each day.
- Provided first aid care as needed while adhering to proper safety protocols.
- Implemented engaging after-school activities that fostered creativity, teamwork, and critical thinking skills.
- Enhanced student well-being by providing emotional support and guidance during aftercare sessions.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Copy Clerk
Avant Garde Academy
02.2022 - Current
- Developed strong relationships with vendors and suppliers, ensuring timely delivery of required materials for office use.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies when handling client or employee records.
- Streamlined office processes for enhanced productivity by accurately performing data entry tasks.
- Supported the smooth functioning of office operations through timely maintenance of office equipment, including printers and copiers.
- Assisted colleagues in resolving any issues related to document management, providing efficient solutions for optimal workflow.
- Provided exceptional customer service when interacting with clients or visitors, addressing their needs promptly and professionally.
- Demonstrated adaptability by quickly learning new software tools as needed for specific tasks or projects.
- Improved document organization by efficiently filing and retrieving various types of documents.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Cut copies apart and wrote identifying information such as page numbers or titles on copies.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
ID Badge Clerk
Avant Garde Academy
02.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Avant Garde Academy
2025 McKinley Street 33020, FL. 05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
- Appointment Scheduling
- Office Organization
- File Organization
- Front Office Management
- Technical Support
- Clerical Support
- Greeting and Seating Clients
- Customer Complaint Resolution
Timeline
Front Desk Receptionist
Avant Garde Academy
02.2022 - Current
It Support
Avant Garde Academy
02.2022 - Current
AC, BC Aftercare Counselor
Avant Garde Academy
02.2022 - Current
Copy Clerk
Avant Garde Academy
02.2022 - Current
ID Badge Clerk
Avant Garde Academy
02.2022 - Current
High School Diploma -
Avant Garde Academy
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