Tory Pais
Raton
Summary
Emerging Medical Biller with foundational experience in billing operations and a growing expertise in ICD-10 and CPT coding. Demonstrated ability to learn quickly, adapt to new billing systems, and contribute to revenue cycle improvements. Committed to maintaining accuracy and efficiency in billing processes, with a solid understanding of medical terminology and insurance policies. Detail-oriented with strong data entry and customer service skills. Currently pursuing AAS in Medical Reimbursement and Coding at Bryant and Stratton College. Looking to leverage my knowledge and experience into a role as a Medical Billing Specialist.
Overview
23
23
years of professional experience
Work History
Branch Manager
New Mexico Title Loans, Inc.
08.2020 - 08.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Sales representative
New Mexico Title Loans, Inc.
11.2019 - 08.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Head cook
Aviands
12.2016 - 10.2019
- Preparing and serving daily breakfast and lunch for 600+ students and staff
General Manager
Historic Icehouse
03.2014 - 11.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Oasis Restaurant
03.2012 - 03.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Office Manager
Burco Chemical
12.2008 - 03.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Waitress
Oasis Restaurant and Motel
10.2000 - 12.2008
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Medical Reimbursement & Coding -
Bryant & Stratton College
Buffalo, NY03.2025
Trinidad State Junior College
Trinidad, CO01.1998
High School Diploma -
Foothill High School
Albuquerque, NM01.1995
High School -
Raton High School
Raton, NM01.1993
Skills
- Introductory problem-solving abilities
- Effective Communication Skills
- Awareness of HIPAA Regulations
- Fundamentals of Reimbursement Procedures
- Knowledge of Insurance Policies (Medicare and Medicaid)
- Familiarity with EHR/EMR Systems
- Understanding of Medical Terminology
- Introductory Knowledge of ICD-10 and CPT Coding
- Basic Medical Billing
- Administrative writing skills
- Reporting skills
- Organizational skills
- Record-keeping
- Microsoft office skills
- Professionalism, confidentiality, and organization
Training
- ICD-10-CM Diagnostic Coding
- ICD-10-PCS Procedural Coding
- CPT & HCPCS Level II Coding
- Electronic Health Records
- Healthcare Reimbursement Methodologies
- Anatomy & Physiology
- Health Information Management and HIPAA Compliance
- Insurance Claims & Reimbursement
- Billing and Denial Management
- Medical Documentation Review & Abstraction
- Time Management and Accuracy
Timeline
Branch Manager
New Mexico Title Loans, Inc.
08.2020 - 08.2023
Sales representative
New Mexico Title Loans, Inc.
11.2019 - 08.2020
Head cook
Aviands
12.2016 - 10.2019
General Manager
Historic Icehouse
03.2014 - 11.2014
General Manager
Oasis Restaurant
03.2012 - 03.2014
Office Manager
Burco Chemical
12.2008 - 03.2012
Waitress
Oasis Restaurant and Motel
10.2000 - 12.2008
Medical Reimbursement & Coding -
Bryant & Stratton College
Trinidad State Junior College
High School Diploma -
Foothill High School
High School -
Raton High School
Similar Profiles
Ana GarciaAna Garcia
Branch Manager at New Mexico Title LoansBranch Manager at New Mexico Title Loans
Jaqueline Rodriguez ValenciaJaqueline Rodriguez Valencia
Assistant Manager at TitleMax Title LoansAssistant Manager at TitleMax Title Loans
Haley HodkinsonHaley Hodkinson
Loan Processing Manager at Atlanta Title LoansLoan Processing Manager at Atlanta Title Loans