Tory Rivera
Bronx,NY
Summary
Hard-working supervisor with exceptional experience in leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
9
9
years of professional experience
Work History
Supervisor
Department Of Sanitation NYC
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised street cleaning, waste collection, and snow removal operations to ensure compliance and provide streamlined execution.
- Directed the operation of a department garage, which included housing, maintenance, dispatching and functioning of all motor equipment.
- Managed real-time operational information using the Sanitation Management Analysis and Resource Tracking (S.M.A.R.T) Operations Board and other Department of Sanitation computer applications.
Sanitation Worker
Department Of Sanitation NYC
08.2017 - 03.2023
- Operated various types of equipment involved in street cleaning, waste collection, recycling collection, snow removal, encumbrance removal, and waste disposal.
- Used operational manuals and instructional materials which included assisting in the preparation of reports and records to enter data and make log entries
- Collaborated with colleagues for timely completion of large-scale projects involving waste removal and facility maintenance.
- Managed real-time operational information using the Sanitation Management Analysis and Resource Tracking (S.M.A.R.T) Operations Board and other Department of Sanitation computer applications under direct supervision of District Superintendant
Customer Service Representative
Department Of Consumer Affairs
08.2015 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Processed and approved license applications under NYC codes and guidelines.
Education
Bachelor of Arts - Criminal Justice
CUNY John Jay College of Criminal Justice
New York, NY06.2015
Skills
- Well versed in training and mentoring staff through proper communication and persistence
- Possess strong communication and comprehension skills in order to further the department's success
- Team player who can work independently
- Familiar with Microsoft Word, Excel, and Powerpoint,
Timeline
Supervisor
Department Of Sanitation NYC
03.2023 - Current
Sanitation Worker
Department Of Sanitation NYC
08.2017 - 03.2023
Customer Service Representative
Department Of Consumer Affairs
08.2015 - 08.2017
Bachelor of Arts - Criminal Justice
CUNY John Jay College of Criminal Justice
Similar Profiles
Anthony InsalacoAnthony Insalaco
Sanitation Worker at Department of Sanitation NYCSanitation Worker at Department of Sanitation NYC
DAVID SMITHDAVID SMITH
Private Contractor /Installer at Department Of Sanitation NYCPrivate Contractor /Installer at Department Of Sanitation NYC
Alejandro BartoloAlejandro Bartolo
Deputy Chief at Department Of Sanitation NYCDeputy Chief at Department Of Sanitation NYC