Tory Sims
Magnolia,TX
Summary
Dynamic restaurant manager with a proven track record at Raising Cane's Restaurants, excelling in customer service and crew leadership. Enhanced team performance through effective training and operational improvements, resulting in increased customer satisfaction. Skilled in multitasking and maintaining high cleanliness standards, fostering a welcoming dining environment.
Overview
4
4
years of professional experience
Work History
Restaurant Crew Member
Raising Cane's Restaurants
Magnolia
11.2021 - Current
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment and maintained cleanliness according to safety standards.
- Assisted team members in food preparation and assembly of orders during peak hours.
- Managed cash register operations, accurately processing payments and handling change.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
Restaurant Manager
Raising Cane's Restaurants
Tomball, TX
05.2023 - 04.2025
- Trained and mentored staff on operational procedures and best practices to enhance team performance.
- Managed daily restaurant operations, ensuring high standards of food quality and customer service.
- Conducted regular performance evaluations to identify areas for improvement and develop training plans.
- Collaborated with marketing teams to promote special events, increasing customer engagement and sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
High School Diploma -
Magnolia Highschool
Magnolia, TX05.2023
Skills
- Excellent customer service
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Hospitality and accommodation
- Attention to detail
- Crew leadership
- Interactive communication skills
- Task prioritization
- Multitasking and organization
Timeline
Restaurant Manager
Raising Cane's Restaurants
05.2023 - 04.2025
Restaurant Crew Member
Raising Cane's Restaurants
11.2021 - Current
High School Diploma -
Magnolia Highschool