TORY STARK
Bowie,TX
Summary
Results-driven technician with a strong history at Peterbilt, specializing in system analysis and technical support. Known for building productive relationships that enhance customer satisfaction, while leveraging exceptional problem-solving skills to drive efficiency in high-pressure settings. Consistently delivers successful project outcomes through a meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Line Tech
Peterbilt
Denton, TX
01.2022 - Current
- Carefully examined all products for efficiency and quality.
- Accurately recorded and reported all operations and maintained communication with other workers.
- Understood and followed oral and written directions.
- Operated equipment and machinery according to safety guidelines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Line Tech/Buy Off
Peterbilt
Denton, TX
04.2021 - 09.2021
- Completed both major and minor repairs on equipment and performed product changeovers.
- Installed, set up and repaired devices and system components.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Technician Specialist
IFE NDT, LLC
Odessa, TX
08.2019 - 02.2020
- Managed successful teams of employees and contractors on projects of all sizes.
- Communicated effectively various entities, including employees and upper management, via both written and verbal means to convey concerns, status updates and other pertinent information.
- Delivered extensive coaching and training to team members covering all steps of testing phases to enhance team performance and boost results.
- Developed and executed plans to monitor standard process adherence.
Carpet Technician
Mars Services
Fort Worth, TX
04.2018 - 08.2019
- Maintains and services company equipment, e.g., truck mounted engine and water system, upholstery cleaning tools, floor fans, etc.
- Pays special attention to details, ensures products are cleaned properly and in a manner that is satisfactory to the customer Repairs and maintains all water and flood damage, fire restoration, upholstery, duct cleaning, and many other duties that are assigned regularly Works well under pressure and ability to handle multiple tasks in an organized, reliable fashion.
Sales Manager
Wichita Falls, TX
01.2014 - 04.2018
- Evaluates and coaches other Sales Associates to grow the sales market and increase customer satisfaction Acts as advocate for customer and sales representatives fielding any customer issues, delivery problems, Change orders or shipment concerns Maintains and manages inventory for items totaling $20,000-$30,000 Utilizes Microsoft Office software to track sales history and generate forecasted revenue reports.
Sales Associate
Wichita Falls, TX
09.2012 - 01.2014
- Make sure every one of our 600+ weekly customers are satisfied, to drive sales and improve average order Value and sales conversion Maintain constant presence on sales floor to address customer needs Followed latest trends in order to provide up-to-date information to customers Responsible for $60,000-$70,000 in sales monthly.
Education
Crimincal Justice
Midwestern State University
Wichita Falls, TXSkills
- Outgoing person, proficient salesperson
- Customer service mindset, Revenue generation ideas
- Business development, Consultative seller
- Key relationship management
- Exceptional networker and negotiator, marketing, and merchandising
- Business development
- Customer satisfaction
- Customer service
- Delivery
- Detail-oriented
- Inventory
- Market
- Marketing
- Merchandising
- Microsoft Office software
- Negotiator
- Relationship management
- Repairs
- Sales
- Technical Support
- Machine learning
- Data entry
- Inventory management
- Project management
- Staff supervision
- Documentation
- Great mechanical aptitude
- Knowledge of protective coverings
- Using instruments
- Safety awareness
References
References available upon request.
Timeline
Line Tech
Peterbilt
01.2022 - Current
Line Tech/Buy Off
Peterbilt
04.2021 - 09.2021
Technician Specialist
IFE NDT, LLC
08.2019 - 02.2020
Carpet Technician
Mars Services
04.2018 - 08.2019
Sales Manager
01.2014 - 04.2018
Sales Associate
09.2012 - 01.2014
Crimincal Justice
Midwestern State University
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