Torya Williams
Millington,TN
Summary
Accomplished Police Lieutenant with a proven track record at the City of Memphis Police Department, enhancing mission security and fostering a culture of accountability. Demonstrated expertise in suspect identification and workload balancing. Skilled in promoting collaboration and excellence, with a strong sense of personal responsibility and adaptability from military to healthcare environments.
Overview
35
35
years of professional experience
Work History
Licensed Insurance Agent
TTEC
Millington, TN
09.2024 - Current
- Developed strong relationships with clients, resulting in a high rate of referrals and repeat business.
- Implemented effective time management strategies, prioritizing tasks to ensure prompt completion of all responsibilities without compromising quality or accuracy.
- Utilized advanced communication techniques when discussing sensitive topics such as policy denial or premium increases with clients.
- Provided ongoing support to existing clients, reviewing policies periodically to ensure adequate coverage as their needs evolved.
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
- Increased policy sales by consistently presenting suitable coverage options based on clients'' needs.
- Responded to customer calls instantaneously so that issues were resolved swiftly.
- Analyzed customer requirements to determine which products or services would provide best fit.
- Established strong rapport with both new and existing clients, fostering long-term relationships built on trust and reliable service.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Reviewed and executed confidential documents, contracts and disclosures.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
Police Lieutenant
City of Memphis Police Department
Memphis TN
01.1997 - 06.2024
- Established and enforced employee performance policies.
- Supported successful collaboration with regional law enforcement agencies on joint task forces targeting organized crime.
- Audited inventory of safety equipment and weapons for mission security compliance.
- Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
Sergeant US Army Reserve
US Army Reserve
Memphis TN
08.1989 - 02.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Pharmacy Technician
Methodist Hospital of Memphis
Memphis TN
09.1990 - 01.1997
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Arts - Criminal Justice
Lemoyne Owen College
Memphis, TN05.2014
Skills
- Suspect identification
- Laws and ordinances
- Workload balancing
- Computer-Aided Dispatch
Gardening
I love to nurture plants and watch things grow. There is nothing more relaxing than a beautiful landscape and the sweet smell of flowers.
Timeline
Licensed Insurance Agent
TTEC
09.2024 - Current
Police Lieutenant
City of Memphis Police Department
01.1997 - 06.2024
Pharmacy Technician
Methodist Hospital of Memphis
09.1990 - 01.1997
Sergeant US Army Reserve
US Army Reserve
08.1989 - 02.2002
Bachelor of Arts - Criminal Justice
Lemoyne Owen College