Toryan Thomas
Cordova,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
HR Credentialing/Onboarding Coordinator
Meeks Financial Group
Memphis, TN
07.2022 - Current
- Led end‑to‑end customer support workflows, resolving 50–70+ complex inquiries per week and coordinating cross‑functional responses that improved issue‑resolution speed by 25% and boosted customer satisfaction scores.
- Strengthened service quality by training 15–20 new team members on communication standards, system navigation, and compliance procedures, increasing team accuracy by 30% and supporting thousands of monthly customer interactions.
- Managed 40–60 escalated cases monthly by analyzing account details, identifying root causes, and implementing corrective actions that reduced repeat inquiries by 20–30% and improved overall service outcomes.
Customs Trade Coordinator
FedEx Logistics
Remote
07.2021 - 07.2022
- Coordinated 80–120+ shipment inquiries weekly by researching documentation, resolving discrepancies, and delivering clear customer updates, improving response times by 25% and strengthening service reliability.
- Maintained thousands of shipment and customer records across multiple systems with 99% accuracy, improving data integrity and reducing case‑resolution time by 20%.
- Monitored 200+ shipment milestones per week, identifying delays early and providing proactive, solutions‑focused outreach that reduced service disruptions by 30% and improved customer satisfaction.
Admissions Coordinator
Christian Care Center of Memphis
Memphis, TN
06.2020 - 07.2021
- Guided 10–15 families and referral partners per month through the admissions process with clear communication and proactive issue resolution, increasing satisfaction scores and strengthening trust across all stakeholders.
- Collaborated with clinical, administrative, and billing teams to resolve dozens of weekly eligibility questions, expediting admissions decisions and reducing processing delays by 20–30%.
- Coordinated 100+ high‑volume inquiries weekly by verifying documentation, scheduling assessments, and maintaining 99% accurate records, ensuring a smooth and responsive admissions experience.
Education
Bachelor of Business Administration (BBA) -
University of Memphis
Memphis, TN05.2020
Skills
- Account Management
- Documentation Management
- New Hire Onboarding Facilitation
- Key performance reporting
- Logistics Management Systems
- Training and mentoring
- Regulatory Compliance
- Background verification
- Interviewing skills
- Conflict Resolution
- Cross-Functional Teamwork
- Microsoft Office Suite (Excel, Word, Outlook)
Timeline
HR Credentialing/Onboarding Coordinator
Meeks Financial Group
07.2022 - Current
Customs Trade Coordinator
FedEx Logistics
07.2021 - 07.2022
Admissions Coordinator
Christian Care Center of Memphis
06.2020 - 07.2021
Bachelor of Business Administration (BBA) -
University of Memphis