Toryko Grace
Grove City,OH
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Fed Ex Ground
06.2021 - Current
- Lead and guide employees to safely and successfully deliver service to customers in a productive and efficient manner
- Train employees in new processes and safety aspects of the job
- Enforce safety processes in order to insure that employees will always perform job duties without risk to physical health
- Provide quality assurance through service in order to provide better experience for customer
- Operate in different areas of the job in order to provide service
- Guide and provide proper training to all employees
- Operate effectively in order to increase productivity
- Improve retention through building good relationships, and giving employees the tools they need in order to be successful
- Give real time feedback to employees in order to help them continuously improve their job performance
- Help with the growth of employees throughout the job, and help them get to where they want to be with their current careers
Package Handler Trainer
Fed Ex Ground
01.2021 - 06.2021
- Enhanced team efficiency by developing and implementing comprehensive training programs for package handlers.
- Streamlined workflow processes for improved productivity by identifying areas of improvement in package handling procedures.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Package Handler
Fed Ex Ground
06.2020 - 06.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
MBA - Business Administration
Tiffin University
Tiffin, OH05.2021
BBA - Sports And Recreational Management
Tiffin University
Tiffin, OH05.2019
Skills
- Workflow Optimization
- Process Improvement
- Organizational Management
- Performance reporting
- Health and safety compliance
- Performance monitoring
- Customer Service
- Operations Management
- Continuous improvements
- Employee Motivation
- Process improvement strategies
- Performance Management
- Performance Evaluations
Accomplishments
Package Handler of the Year, January 2021
Package Hander Mentor, March 2021 to June 2021
Package Handler Trainer of the Year, December 2021
Manager of the Month FY23, December 2022
Safety Above All Champion, November 2023
Certification
Lockout-tagout certified, January 2024-current
Timeline
Operations Manager
Fed Ex Ground
06.2021 - Current
Package Handler Trainer
Fed Ex Ground
01.2021 - 06.2021
Package Handler
Fed Ex Ground
06.2020 - 06.2021
MBA - Business Administration
Tiffin University
BBA - Sports And Recreational Management
Tiffin University
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