Tosha Hawks
warsaw,NY
Summary
Dynamic customer service professional with a proven track record at Murphy Logistics, excelling in conflict resolution and order tracking. Adept at fostering strong customer relationships and enhancing satisfaction through effective problem-solving. Skilled in data entry and Microsoft Excel, consistently delivering high-quality support in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Murphy Logistics
Avon, NY
01.2025 - 05.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Clerk
GXO Logistics
Avon, NY
03.2013 - 01.2025
- Answered customer inquiries via phone and email.
- Scanned documents into digital formats ensuring accuracy of content.
- Created memos, letters, emails, reports, presentations as requested by management.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Organized and maintained filing systems for confidential documents.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Supported office clerical functions using word processing and other software, email and office machines.
- Troubleshot office equipment, computer hardware and software issues.
- Copied, sorted and filed records of office activities and business transactions.
- Trained staff members to perform work activities and use computer applications.
Education
High School Diploma -
Dansville
Dansville, NY06-2006
Some College (No Degree) -
GCC
Dansville, NYSkills
- Customer service
- Order tracking
- Payment processing
- Data entry
- Customer relationship management
- Conflict resolution
- Problem solving
- Attention to detail
- Microsoft Excel
- Problem-solving
- Positive and professional
- Professional telephone demeanor
- Order processing
- Customer consulting
- Schedule mastery
- Shipping and logistics
- Quality control
- Call management
- Filing
References
References available upon request.
Timeline
Customer Service Representative
Murphy Logistics
01.2025 - 05.2025
Clerk
GXO Logistics
03.2013 - 01.2025
High School Diploma -
Dansville
Some College (No Degree) -
GCC