Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tosha Matteson

Gladstone

Summary

Motivated CSR proficient in handling customer issues and promoting positive experiences. Strong attention to detail, accurate data entry, and skilled in managing documentation. Efficiency-driven and organized with team-oriented mentality and dedication to the customers overall satisfaction.

Overview

8
8
years of professional experience

Work History

Pharmacy Cashier

Costco
09.2022 - Current
  • Increased customer satisfaction by providing friendly and efficient service during checkout process.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
  • Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.

Warehouse Operator

Medline Industries, Inc
01.2022 - 09.2022
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Operated PC and RF-based computer systems for inventory management.
  • Safely operate various kinds of equipment.

Customer Service Representative

Lineage Logistics
04.2021 - 12.2021
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials, and shortages.

Dock Clerk

XPO Logistics
09.2020 - 03.2021
  • Increased inventory accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Verified all hazardous freight is noted correctly.
  • Kept detailed record of all handhelds, called in replacements.
  • Checked packages and merchandise for damage and notified vendors.
  • Processed orders, prepared pick sheets, ran daily inventory reports.

Customer Service Representative

Henningsen Cold Storage Co
11.2015 - 06.2020
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Prepared pick sheets for the warehouse, finalized shipping and receiving paperwork.
  • Assist customers with scheduling and special order requests.

Education

Business Administration

Clackamas Community College
Oregon City, OR

Skills

  • MS Office/Excel/Word, Outlook, Red Prairie, AS400, Eroads
  • Written and verbal communication skills
  • Customer invoice processing
  • Document and report preparation
  • Shipping and receiving operations, order fulfillment
  • Creative problem solving

Timeline

Pharmacy Cashier

Costco
09.2022 - Current

Warehouse Operator

Medline Industries, Inc
01.2022 - 09.2022

Customer Service Representative

Lineage Logistics
04.2021 - 12.2021

Dock Clerk

XPO Logistics
09.2020 - 03.2021

Customer Service Representative

Henningsen Cold Storage Co
11.2015 - 06.2020

Business Administration

Clackamas Community College

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Tosha Matteson