Tosha Thompson
San Antonio,TX
Summary
Dependable bartender with a strong focus on enhancing customer experiences through effective communication and multitasking abilities. Proven track record in bar operations management and maintaining high service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Cayote Crossing
San Antonio, TX
11.2025 - Current
- Engaged with customers to provide excellent service and enhance the dining experience.
- Assisted in inventory management, including tracking supplies and ordering items as needed.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers.
- Video Poker
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Server
Clamity Jae's
Portland, OR
06.2024 - 03.2025
- Prepared and served a variety of beverages, ensuring quality and presentation met standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted customers with drink selections, demonstrating product knowledge and enhancing guest experience.
- Processed transactions efficiently, handling cash and card payments while ensuring accuracy.
- Accurately processed transactions using point-of-sale system, ensuring efficient checkout for guests.
- Served food and beverages promptly with focused attention to customer needs.
Bartender/Fill in Bartender
Top of the Hill
Portland, OR
10.2017 - 06.2024
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted customers with drink selections, ensuring satisfaction and repeat business.
- Operated cash register and processed customer transactions accurately.
- Stocked inventory and restocked supplies to maintain operational flow.
- Oregon Lottery/Video Poker
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Human Resource Coordinator/Executive Operations Assistant
Oregon Spaghetti Factory (OSF INT.)
Portland, OR
12.2022 - 07.2023
- Coordinated resource allocation and scheduling to optimize project efficiency.
- Facilitated communication between teams to enhance operational workflow and collaboration.
- Implemented process improvements that streamlined resource management and reduced delays.
- Developed training materials for new team members, enhancing onboarding experience and knowledge transfer.
- Monitored project timelines and budgets, ensuring compliance with organizational standards.
- Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
- Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Ran all background checks on employees
- Posted job adds on line
- Composed company newsletter
Bartender/Bar Manager
Spot 79
Portland, OR
02.2020 - 12.2022
- Crafted innovative cocktails and beverages to enhance customer experience.
- Maintained high standards of cleanliness and organization in bar area.
- Collaborated with kitchen staff to ensure seamless service during peak hours.
- Trained new bartenders on menu items, drink preparation, and customer service techniques.
- Mentored staff to enhance performance and promote professional growth within the team.
- Facilitated training sessions to enhance team skills in key operational areas.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Bachelor of Science - Business Management
University of Phoenix
Clackamas, OR06-2008
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Clear and effective communication
- Hospitality service expertise
- Marketing and sales experience
- Honest and dependable
- Bussing and serving
- New hire training
- Classic cocktails
- Bar operations management
Certification
TABC
Timeline
Bartender
Cayote Crossing
11.2025 - Current
Bartender/Server
Clamity Jae's
06.2024 - 03.2025
Human Resource Coordinator/Executive Operations Assistant
Oregon Spaghetti Factory (OSF INT.)
12.2022 - 07.2023
Bartender/Bar Manager
Spot 79
02.2020 - 12.2022
Bartender/Fill in Bartender
Top of the Hill
10.2017 - 06.2024
Bachelor of Science - Business Management
University of Phoenix