Tosha L McNeil-Hawkins
LOS ANGELS,United States
Summary
Dynamic operations leader with a proven track record at Pazaz Romance, excelling in brand-building and customer engagement. Expert in payroll processing and compliance, leveraging strong organizational skills to enhance team collaboration and drive project success. Adept at fostering relationships and delivering exceptional service, ensuring client satisfaction and loyalty.
Overview
31
31
years of professional experience
Work History
DIRECTOR OF OPERATIONS
Pazaz Romance
, Remote / Some Travel
03.2025 - Current
- Led brainstorming sessions to develop romance themes, campaigns, and brand-building initiatives.
- Ensured consistency in brand voice and messaging across all creative channels.
- Coordinated communication, scheduling, and operational logistics across business areas.
- Collaborated with authors, editors, designers, vendors, travel partners, and other stakeholders.
- Monitored deadlines and maintained project timelines.
- Fostered warm, professional communication aligned with the Pazaz Romance brand.
- Engaged with online communities, readers, and clients through social platforms and email.
- Collected and conveyed customer feedback for enhancements.
- Assisted with newsletters, promotions, launch campaigns, and engagement strategies.
- Analyzed analytics and contributed to planning content calendars.
- Consulted with clients to understand travel needs, interests, and budgets.
- Provided information on travel requirements, weather, customs, and safety considerations.
- Researched and booked flights, hotels, cruises, tours, rental cars, and other travel arrangements.
- Prepared and distributed detailed travel itineraries and documentation.
- Managed changes, cancellations, or emergency travel adjustments.
- Maintained accurate records of bookings, payments, and itineraries.
- Cultivated relationships with romance collaborators (writers, artists, vendors) and travel partners (airlines, hotels, tour operators).
- Negotiated pricing or package options when possible.
- Kept updated on partner promotions, policies, and opportunities.
- Executed promotional strategies for romance products and travel packages to enhance visibility.
- Identified upsell opportunities that benefit clients and readers.
- Supported customer retention by providing excellent service and fostering loyalty.
SENIOR PAYMASTER / FREELANCE PAYROLL ACCOUNTANT
Entertainment Partners
New York, Remote
07.1995 - 12.2025
- Delivered freelance payroll services to various entertainment companies, adapting to diverse systems and client needs while providing high-volume payroll support, maintaining confidentiality, and precision.
- Processed payroll for union and non-union employees across multiple entertainment productions, ensuring accuracy and compliance with contractual obligations.
- Reviewed and interpreted union contracts to determine pay rates, deductions, and benefits while maintaining accurate earning records and executing timely payroll adjustments.
- Synchronised with production teams and clients to guarantee timely and accurate payroll submissions.
- Ensured compliance with federal, state, and local payroll regulations, including tax filings and labor laws.
- Liaised between clients and payroll departments to resolve discrepancies, enhance employee satisfaction, and support audits and financial reporting through organized payroll documentation.
- Utilized software tools, including Microsoft Excel and industry-specific payroll systems, to improve operational efficiency and accuracy.
Education
Associate of Arts and Science - Graphic Design
Westwood College
Anaheim, CA06.2015
Doctorate - Management & Leadership
University of Phoenix
Arizona, Phoenix05.2012
MBA - Human Resources
University of Phoenix
Arizona, Phoenix05.2006
Bachelor of Arts - Business Administration & Management
City College of New York
New York, NY06.1995
Skills
- Operational Strategy
- Project Management
- Human Resources Management
- Employee Relations
- Payroll Processing
- Union Payroll Compliance
- Contract Review
- Logistics Management
- Technical Support
- Issue Resolution
- Remote Support
- Microsoft Office
- Google Suite
- Adobe Creative Suite
- Zoom
- Organizational Skills
- Time Management
- Team Collaboration
- Attention to Detail
- Zoom
Affiliations
Member of Sigma Gamma Rho Sorority, Inc. since 1992
Timeline
DIRECTOR OF OPERATIONS
Pazaz Romance
03.2025 - Current
SENIOR PAYMASTER / FREELANCE PAYROLL ACCOUNTANT
Entertainment Partners
07.1995 - 12.2025
Associate of Arts and Science - Graphic Design
Westwood College
Doctorate - Management & Leadership
University of Phoenix
MBA - Human Resources
University of Phoenix
Bachelor of Arts - Business Administration & Management
City College of New York