Toshia Gilbert
Hampton ,GA
Summary
Dynamic Team Leader with proven success at Walmart, enhancing inventory management and reducing checkout wait times through operational improvements. Skilled in staff training and performance improvement, fostering a collaborative environment that motivates team members. Adept at scheduling and problem-solving, ensuring optimal coverage and exceptional customer service.
Overview
20
20
years of professional experience
Work History
Team Leader
Walmart
Lovejoy Ga
09.2006 - Current
- Led team in efficient inventory management and restocking processes.
- Trained staff on customer service best practices to enhance shopping experience.
- Coordinated schedule for team members to ensure optimal coverage during peak hours.
- Implemented operational improvements that streamlined checkout procedures and reduced wait times.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Team supervision
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Work planning
- Complex Problem-solving
- Goal setting
- Overseeing daily activities
- Leading team meetings
- Safety
- Relationship building
- Coaching
- Cash handling
- Issue resolution
- Shift scheduling
Timeline
Team Leader
Walmart
09.2006 - Current
High School Diploma -
Penn Foster Career School