Toshiko Graham
Customer Service Representative Internet Repair
High Point,NC
Summary
Human Resource Manager Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Walmart Retail company environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
People Lead
Walmart
10.2021 - 05.2023
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained human resources regulatory compliance with local, state and federal laws.
Personnel Coordinator
Walmart
09.2015 - 07.2019
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
Training Coordinator
Walmart
05.2010 - 07.2015
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Created and maintained detailed training records and reports for management review.
- Verified training program compliance with applicable laws and regulations.
- Facilitated virtual, in-person and blended learning sessions.
Front End Team Associate
Walmart
11.2002 - 05.2010
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
H.S. Diploma -
Scotland High School
Laurinburg, NCSkills
- P>Company organization
- P>Personnel recruitment
- P>Records management
- P>Talent management
- P>Training programs
- P>File and records management
- P>Training and mentoring
- P>Recruitment
- P>Recordkeeping
- P>Team Building
- P>Recruitment strategies
Accomplishments
- Achieved Training Coordinator of the Year Award for Market 309 in the 2012 fiscal year.
Awards/Recognition: Training Coordinator of the Year for 309 Walmart Stores
In 2013, I was awarded the Training Coordinator of the Year Award for Market 309 for Walmart Stores
Timeline
Customer Service Representative
Charter Spectrum
08.2023 - Current
People Lead
Walmart
10.2021 - 05.2023
Personnel Coordinator
Walmart
09.2015 - 07.2019
Training Coordinator
Walmart
05.2010 - 07.2015
Front End Team Associate
Walmart
11.2002 - 05.2010
H.S. Diploma -
Scotland High School