Toshiko Graham
Customer Service Representative Internet Repair
High Point,NC
Summary
Human Resource Manager Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Walmart Retail company environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Greensboro, NC
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
People Lead
Walmart
High Point, NC
10.2021 - 05.2023
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained human resources regulatory compliance with local, state and federal laws.
Personnel Coordinator
Walmart
High Point, NC
09.2015 - 07.2019
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
Training Coordinator
Walmart
High Point, NC
05.2010 - 07.2015
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Created and maintained detailed training records and reports for management review.
- Verified training program compliance with applicable laws and regulations.
- Facilitated virtual, in-person and blended learning sessions.
Front End Team Associate
Walmart
Laurinburg, NC
11.2002 - 05.2010
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
H.S. Diploma -
Scotland High School
Laurinburg, NCSkills
- P>Company organization
- P>Personnel recruitment
- P>Records management
- P>Talent management
- P>Training programs
- P>File and records management
- P>Training and mentoring
- P>Recruitment
- P>Recordkeeping
- P>Team Building
- P>Recruitment strategies
Accomplishments
- Achieved Training Coordinator of the Year Award for Market 309 in the 2012 fiscal year.
Awards/Recognition: Training Coordinator of the Year for 309 Walmart Stores
In 2013, I was awarded the Training Coordinator of the Year Award for Market 309 for Walmart Stores
Timeline
Customer Service Representative
Charter Spectrum
08.2023 - Current
People Lead
Walmart
10.2021 - 05.2023
Personnel Coordinator
Walmart
09.2015 - 07.2019
Training Coordinator
Walmart
05.2010 - 07.2015
Front End Team Associate
Walmart
11.2002 - 05.2010
H.S. Diploma -
Scotland High School