Toshira Maldonado
Mays Landing,NJ
Summary
Compassionate Case Manager experienced in Maternal-Child Health disciplines. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support, assistance, and advocacy. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
Work History
Child Welfare Case Manager/ and Supervisor
CUA 7 NET Community Care
10.2016 - 10.2022
- Attended permanency court proceedings for reunification and permanent placement cases.
- Ensured program compliance with tracking reports, visitation, and demographics, among the team.
- Built trust with diverse populations through compassionate engagement techniques, utilizing cultural competence principles to ensure culturally responsive services were provided to all families.
- Increased family reunification rates through diligent monitoring of progress and adjusting interventions as needed.
- Created and updated systems of organization for case service plans and court reports.
- Assessed community needs and identified resources for social and community service programs.
- Researched best practices and developed strategies to improve program outcomes.
- Developed and implemented training programs for staff.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Full Spectrum Doula Community Educator
Most Beautiful W.O.M.B. Inc.
11.2022 - Current
- Maintained up-to-date knowledge of current research related to pregnancy, childbirth procedures, newborn care practices through continuing education opportunities.
- Facilitate parent coaching and advocacy for families with family vulnerabilities and Family Regulation System Involvement.
- Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
- Worked closely with organizational leadership and board of directors to guide a Community Perinatal Health operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond the scope of Doula practice.
- Provided compassionate care to clients experiencing pregnancy loss or other challenging circumstances related to their reproductive journey.
- Assisted clients in creating comprehensive birth plans that reflected their personal preferences and values while considering medical recommendations.
Health Equity Doula Program Coordinator
The Ladies of Hope Ministries
08.2022 - 03.2023
- Supervised coaching sessions for Doula trainees navigating through their certification process with weekly group meetings and 1:1
- Developed Curriculums for Doula Mentorship trainees for an online learning platform engaging community doulas across 8 states
- Authored learning materials to support participants in program completion using virtual platforms.
- Built a strong referral network within the birthworker community by establishing positive relationships with Doula trainees childbirth and forming collaborations with childbirth educators, lactation consultants, and other professionals in the maternal health field.
- Established strategic partnerships with external organizations, expanding Health Equity program reach and impact.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
P/T Residential Counselor
Career Opportunity Development Inc.
01.2016 - 11.2016
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
Support Coordinator and Medicaid Waiver Consultant
Community Access Unlimited
10.2014 - 11.2015
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Maintained and verified accuracy of records and generated miscellaneous reports.
Education
Master of Education - Curriculum And Instruction
Concordia University
Portland, OR04.2019
Bachelor of Arts - Psychology
Thomas Edison State University
Trenton, NJ09.2012
Skills
- Community Engagement
- Community Organizing and planning
- Public Speaking
- Organization and Multitasking
- Case Documentation
- Exceptional Problem-Solving skills
- Relationship Building
- Decision-Making
- MS Office
- Interdisciplinary Collaboration
Timeline
Full Spectrum Doula Community Educator
Most Beautiful W.O.M.B. Inc.
11.2022 - Current
Health Equity Doula Program Coordinator
The Ladies of Hope Ministries
08.2022 - 03.2023
Child Welfare Case Manager/ and Supervisor
CUA 7 NET Community Care
10.2016 - 10.2022
P/T Residential Counselor
Career Opportunity Development Inc.
01.2016 - 11.2016
Support Coordinator and Medicaid Waiver Consultant
Community Access Unlimited
10.2014 - 11.2015
Master of Education - Curriculum And Instruction
Concordia University
Bachelor of Arts - Psychology
Thomas Edison State University
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