Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tosin Awosika

Summary

Senior Program Manager with over 8 years of experience leading program and product strategies focused on customer-centric solutions and long-term initiatives. Proven track record of driving results through cross-functional collaboration, aligning with global business objectives, and leveraging data insights to create scalable solutions for complex challenges to achieve key business goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Program Manager - B2B Customer Experience

Amazon
Austin
06.2022 - Current
  • Led multiple customer experience programs that improved compliance to complex B2B delivery requirements across the US, Canada, and Mexico marketplace, ensuring seamless operations and mitigating risks for B2B customers.
  • Automated delivery metrics reporting to track key performance indicators (KPIs) and uncover actionable customer insights, enabling data-driven strategies that addressed complex B2B delivery requirements and drove a 35% year-over-year increase in B2B sales.
  • Collaborated with last-mile operations teams to utilize address intelligence tools and historical trends, efficiently identifying high-priority B2B commercial locations during peak holiday periods, resulting in a $215K cost savings by mitigating delivery defects.
  • Managed the end-to-end resolution of escalated customer issues in partnership with the North America Marketplace Customer Service and B2B Sales teams, leveraging data insights to identify trends, streamline workflows, and drive improvements in the overall customer experience.
  • Led change management initiatives to ensure seamless adoption of new B2B product features across teams (Sales, Operations, Logistics), reinforcing delivery performance and customer experience through proactive stakeholder alignment.

Senior Business Analyst

Dell
Austin
07.2020 - 06.2022
  • Facilitated cross-functional stakeholder communications while collaborating with the product team to build and launch automated resource tools. This streamlined internal processes by cutting down manual efforts and contributed to $750K in cost savings in a fiscal year.
  • Created KPI metrics reports, tracking user engagement and providing actionable insights that guided iterative improvements, increased tool adoption by 45% while and driving performance improvements.
  • Collaborated with product teams to launch two major internal resource tools, conducting end-to-end user acceptance testing (UAT) and training rollout for key stakeholders, including business executives.
  • Led the integration of WalkMe solutions across business applications, streamlining workflows and eliminating process redundancies, which enhanced user engagement and simplified internal resource management.

Business Analyst

Hydrodam Group
06.2015 - 07.2019
  • Engaged with cross-functional teams to gather requirements, conducted financial analysis, and identified process inefficiencies, leading to improved operational efficiency and cost-saving initiatives.
  • Conducted market research to inform product development strategies and provided training on data analysis tools, enhancing analytical capabilities within the organization.
  • Developed and managed Tableau dashboards that provided actionable insights into sales and program performance, facilitating data-driven decision-making for business managers.
  • Implemented predictive modeling techniques to forecast business outcomes, supporting strategic planning and enabling informed product decisions.

Education

Master of Science - Technology Management

North Carolina A & T State University
Greensboro, NC
12-2020

Bachelor of Science - Agricultural Technology

Federal University of Technology
Akure
12-2014

Skills

  • Program Management Skills: Requirement Analysis, Strategic Planning, Agile Methodologies, JIRA, Confluence, Six Sigma, Enterprise Sales, Escalation Management, Stakeholder Management, Change Management, Process Improvement
  • Analytical Skills: SQL, Python, Tableau, Microsoft Power BI, Quicksight, Salesforce, KPI Metrics, A/B Testing, Looker, Amazon Redshift, Google Analytics, SAP BusinessObjects

Certification

  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Harvard Business Analytics Program Certification
  • Lean Six Sigma Green Belt Certification
  • Tableau Desktop Certified Associate

Timeline

Senior Program Manager - B2B Customer Experience

Amazon
06.2022 - Current

Senior Business Analyst

Dell
07.2020 - 06.2022

Business Analyst

Hydrodam Group
06.2015 - 07.2019

Master of Science - Technology Management

North Carolina A & T State University

Bachelor of Science - Agricultural Technology

Federal University of Technology

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Tosin Awosika