Summary
Overview
Work History
Education
Skills
Additional Information - Responsibilities
Timeline
Generic

ToSonya Key

Jonesboro,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

26
26
years of professional experience

Work History

Patient Care Technician

Davita
01.2024 - Current
  • Enhanced patient comfort by providing compassionate care and maintaining clean, safe dialysis environment.
  • Performing cannulation on patient after setting machine up with their prescription and starting treatment
  • Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
  • Supported needs of 4+ residents under long-term care.

Phlebotomist

CSL Plasma
02.2023 - 12.2023
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining specimen processing workflow for increased efficiency and reduced wait times for patients.

IT Associate /Senior Customer Service Advocate

Cigna Health Care
08.2012 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating website, password resets through phone and chats
  • Interpreted benefits for customer's
  • Interpreted claims for customer's
  • Processed claims
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Certified Nursing Assistant

Passages
06.2011 - 08.2012

Correctional Officer

Monroe Correctional Complex
02.2008 - 06.2011

Mental Health Technician IV

Shapiro Developmental Facility
01.1998 - 09.2008

Education

Phlebotomy -

Phlebotomist Training Specialist
Hapeville, GA
11.2022

Nursing -

Kankakee Community College
Kankakee, IL
11.1995

General Studies -

Kankakee High School
Kankakee, IL
01.1993

Skills

  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access
  • Skilled in data entry, data analysis, and report generation
  • Proven ability to multitask and prioritize tasks efficiently
  • Ability to work independently or as part of a team
  • Strong organizational and time management skills
  • Adept in customer service, problem solving, and conflict resolution
  • Really great with paying attention to detail and time management
  • Can read ICD 9 and procedure codes and understanding of contracted rates
  • Proficient in blood drawing from both adults and children in a fast paced environment
  • Experienced in properly labeling and identifying specimens
  • Assisted customers with troubleshooting and resolving technical issues
  • Utilized advanced customer service and communication skills to effectively resolve customer inquiries
  • Proficient in understanding and interpreting complex benefit plan documents
  • Provided customer service and technical support to customers via telephone, email, and chat
  • Enforced rules and regulations in accordance with facility policies

Additional Information - Responsibilities

  • Monitored and evaluated employee performance, providing regular feedback on areas of strength and areas for improvement
  • Assigned tasks and monitored progress to ensure that deadlines were met

Timeline

Patient Care Technician

Davita
01.2024 - Current

Phlebotomist

CSL Plasma
02.2023 - 12.2023

IT Associate /Senior Customer Service Advocate

Cigna Health Care
08.2012 - 10.2022

Certified Nursing Assistant

Passages
06.2011 - 08.2012

Correctional Officer

Monroe Correctional Complex
02.2008 - 06.2011

Mental Health Technician IV

Shapiro Developmental Facility
01.1998 - 09.2008

Phlebotomy -

Phlebotomist Training Specialist

Nursing -

Kankakee Community College

General Studies -

Kankakee High School

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ToSonya Key