Totyanna Martin

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Answered incoming calls, scheduled appointments and filed medical records.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Used Epic to schedule appointments.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

-Assisting customers with question needs and purchases.

-Implementing all visual merchandising standards.

-Cultivating successful relationships with retail customers.

-Performing and follow up with daily/weekly tasks that leads are encouraged to follow.

-Answered inbound calls during the day and directed to designated individuals and departments.

-Answered customers questions and adressed customer concerns.

-Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

-Consulted with customers to determine best methods to resolve service and billing issues.