Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toua Vue

Hoschton,GA

Summary

Professional with experience in delivering robust Citrix solutions, focusing on optimizing system performance and ensuring seamless user access. Adept at working within teams to achieve results and adapt to evolving requirements. Possesses strong skills in Citrix Virtual Apps, Citrix ADC, and system troubleshooting. Known for reliability, collaborative spirit, and results-driven approach.

Overview

27
27
years of professional experience

Work History

Infrastructure Engineer

Hiscox Inc.
12.2016 - 11.2024
  • Streamlined processes by automating repetitive tasks using scripting languages such as Python, Perl, or Shell scripts.
  • Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
  • Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
  • Implemented best practices in change management to minimize disruptions during critical system updates.
  • Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
  • Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
  • Managed projects from inception to completion, meeting deadlines while staying within budget constraints.
  • Worked with [Type of personnel] to accomplish technical aspects of projects.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
  • Conducted capacity planning exercises to ensure adequate resources were available during peak periods of usage.

Expert Systems Engineer

Allscripts
01.2015 - 12.2016
  • Responsible for maintaining and supporting 30+ XenApp 6.5 and XenApp 7.x farms and servers
  • Architect and setup new XenApp 7.x farm for new clients
  • Implemented tools to monitor servers and farms health; making sure mission critical applications perform at optimum level
  • Performed XenApp 6.5 upgrade and migrate clients to XenApp 7.12
  • Convert Microsoft Hyper-V image to VMWare using Starwind and VMWare V2V Tool
  • Work and address issues submitted to the ticketing systems per SLA agreement
  • Be on rotation on-call for Sev1 and after hour support

Citrix Engineer

McKesson
01.2012 - 01.2015
  • Perform day to day administration of multiple Citrix XenApp Farms
  • Maintaining/enhancing current virtualization and Citrix services; using best practices to build and deliver solution for customers
  • Work with Service Account Manager, Project Manager, and customer on mission critical applications upgrades (HPF/Paragon)
  • Working to resolve customer issues in a timely manner as defined in the SLA agreement
  • Engaged with the Windows, Applications, and Networking teams on issues related to performance, availability and reliability
  • Deploy servers using Provisioning Services on VMware ESX 4.0, 4.1, 5.0 and 5.1 environment
  • Troubleshoot Citrix and applications performance issues with ExtraHop and EdgeSight

Senior Citrix Administrator

UHS-Pruitt Corporation
01.2006 - 01.2012
  • Installed and configured Citrix Presentation Server 4.0, XenApp 5.0, and EdgeSight Servers
  • Setup and deploy XenApp Servers with Citrix Provisioning Services
  • Implement Citrix Smart Auditor on mission critical applications
  • Documented configurations and procedures that will be transitioned to the help desk and Applications Support Team
  • Installed, configured, and maintained Citrix Web Interface, Citrix Secure Gateway, and Access Gateway
  • Managed user profiles and application specific settings with AppSense
  • Managed and maintain Windows 2008 Active Directory, users, DNS, and DHCP Servers
  • Worked with hardware vendors to keep abreast of new technology that improves network and Windows server environments
  • Performed systems backup and recovery with Veritas NetBackup solution

Network Systems Administrator – Contract

InfoTech Resources, Inc.
01.2005 - 01.2006
  • Managed 40+ servers in a Windows 2003 Active Directory environment
  • Ensured each server has 100% uptime and up-to-date with security patches
  • Monitored system logs and activity on all servers and devices with MOM 2005
  • Installed, configured, and deployed server, Desktop PCs, and Laptops using RIS and Acronis SnapDeploy
  • Assisted end-users with technical issues and worked on Remedy trouble tickets
  • Managed Microsoft Cluster Servers and Group Policies
  • Managed and controlled disk usage with Windows 2003 Disk Quota
  • Troubleshoot and resolved CISCO VPN problems with remote users

Senior Systems Administrator

Wild Oats Markets, Inc.
01.1999 - 01.2005
  • Installed, configure, and maintain Windows NT, Windows 2000, Windows 2003, Solaris 6, 7, 8, 9, operating systems on corporate network
  • Designed and migrated corporate NT 4.0 domain to Windows 2000 and Windows 2003 Active Directory
  • Developed and maintained backup and disaster recovery plans with offsite storage
  • Managed and maintained fully populated, high availability Sun Fire 6800, 420R, and V480 servers with direct attached to EMC SAN
  • Designed and implemented corporate messaging system with Microsoft Exchange 5.5, Exchange 2000, and Exchange 2003 servers and OWA 2003
  • Deployed and managed HP Blade servers with HP and Altiris Rapid Deployment Tools
  • Managed UNIX user accounts and files security
  • Coordinated and worked with outside consultants on projects

System Administrator I

University NAVSTAR Consortium
01.1998 - 01.1999
  • Installed and configured Windows NT Server, NT Workstation, Windows 98, and Laptop
  • Managed and support POP3 mail clients and network printing
  • Managed user accounts, files security, hardware, and software licensing
  • Designed, installed, and configured system backup and recovery

Call Management System Upgrade Engineer

Excel Professional Services
01.1998 - 01.1999
  • Recreated customer’s system on Lucent’s hardware and perform the upgrade in a control environment
  • Performed software upgrade and migrate data from the old system to the new system
  • Patched and tested applications on the new system for delivery
  • Upgraded Sparc systems using jumpstart

Education

Bachelor of Science - Computer Information Systems

California State University, Stanislaus
Turlock, CA
05-1994

Skills

  • Virtualization technologies
  • Incident management
  • Server hardware troubleshooting
  • System administration

Timeline

Infrastructure Engineer

Hiscox Inc.
12.2016 - 11.2024

Expert Systems Engineer

Allscripts
01.2015 - 12.2016

Citrix Engineer

McKesson
01.2012 - 01.2015

Senior Citrix Administrator

UHS-Pruitt Corporation
01.2006 - 01.2012

Network Systems Administrator – Contract

InfoTech Resources, Inc.
01.2005 - 01.2006

Senior Systems Administrator

Wild Oats Markets, Inc.
01.1999 - 01.2005

System Administrator I

University NAVSTAR Consortium
01.1998 - 01.1999

Call Management System Upgrade Engineer

Excel Professional Services
01.1998 - 01.1999

Bachelor of Science - Computer Information Systems

California State University, Stanislaus

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Toua Vue