TOUA YANG
Anderson,CA
Summary
Highly experienced and dedicated professional with over fve years in marketing and advertising, complemented by 1 year of hands-on experience in the medical feld as a Certifed Nurse Assistant. Demonstrating strong teamwork skills and a commitment to achieving objectives with excellence. Possessing an Associate degree in Business, I am now seeking to leverage my diverse background and skills in a fnancial institution
Overview
11
11
years of professional experience
Work History
Counter Help/Kitchen Assistant
Panda Express
01.2024 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Provided expert product knowledge to assist customers in making informed purchase decisions.
- Operated register efficiently, reducing wait times and improving customer experience.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Cross-trained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Office Assistant
Shasta College
08.2023 - 12.2023
- Answer phone calls
- Greet and direct students to the correct department
- Scan ACH and AP Checks
- Attach paper backup checks and double-check attachments
- Check Mail and distribute to the correct department
- Scanning and filing paper
- Office helps
Marketing and Advertiment
First Financial Security
01.2016 - 01.2022
- Hmong translation and explanation, Creating and advertising campaign, Travel to meet client, Price strategy, Spread awareness of the company, Plan, prepare, and deliver behalf of the marketing team, Strong organization and communication
Certified Nurse Assistant
Sierra Vista HealthCare Center
08.2013 - 11.2014
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls
Education
Bachelor of Accounting - Accounting
California State University, Chico
Chico, CA06-2026
Associate of Business Administration - Business Adminstration
Shasta College
Redding, CA06-2024
High School Diploma -
College Of The Redwoods
EurekaHigh School Diploma -
Eureka Senior High School
Eureka, CA06.2011
Skills
- Critical thinking and problem solving
- Ability to Multitask
- Ability to Work in a Team
- Effective Time Management
- Communication Skills
- Flexibility and Adaptability
References
- Thai Thao, First Financial Security, Thaithao911@gmail.com, 559-444-3472
- Stephany Yang, Certified Public Accountant Firm, stephanyy14765@gmail.com, 707-382-0784
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Counter Help/Kitchen Assistant
Panda Express
01.2024 - Current
Office Assistant
Shasta College
08.2023 - 12.2023
Marketing and Advertiment
First Financial Security
01.2016 - 01.2022
Certified Nurse Assistant
Sierra Vista HealthCare Center
08.2013 - 11.2014
Bachelor of Accounting - Accounting
California State University, Chico
Associate of Business Administration - Business Adminstration
Shasta College
High School Diploma -
College Of The Redwoods
High School Diploma -
Eureka Senior High School
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