Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Languages
Websites
Affiliations
References
Timeline
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Toufic Toni Nammour

Toufic Toni Nammour

Miami,FL

Summary

Results-oriented hospitality veteran with over 13 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Passionate about the industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Executive General Manager

Dr. Smood Group
Miami
04.2023 - Current
  • Develop business strategies and initiatives to drive growth and profitability while overseeing 5 QSR locations in South Florida with an 8 Million P&L/year
  • Created and implemented systems and Key Performance Indicators (KPIs) to track performance and metrics, leveraging new technology tools to improve store operations.
  • Introduced a dinner component to the company and elevated the hospitality standards.

Operations Manager

Vapiano Group
Miami, FL
03.2021 - 04.2023
  • Responsible for overseeing the operation of 3 franchised italian restaurants with brand standards and cost control.
  • Work with Franchisee and franchisor on quality control and development. Rolling out new menu items and lead execution.

General Manager

Anhur Group Hospitality
Miami, FL
12.2017 - 02.2021

Asst Manager

Leynia at Delano Hotel
Miami Beach, FL
01.2017 - 12.2017
  • I provided support to the restaurant's management in daily operations and trained a team of 15 individuals in leadership skills
  • Collaborating with the corporate team, we worked together to provide an exceptional guest experience

Guest Relations Manager

Four Seasons Luxury Hotel and Resort
Miami Beach, FL
01.2016 - 02.2017
  • Assisted guests with various needs and requests, such as reservations, activities, bookings and special arrangements. Maintained high levels of customer satisfaction by ensuring that all guest inquiries, complaints, or requests are handled promptly and professionally.

Education

Master of Arts - Business Leadeship

Massachusetts Institute of Technology
Cambridge, MA
12.2018

Master of Science - International Business

University of Miami
Miami, FL
07-2017

Bachelor's in Marketing and Management -

Lebanese American University
Beirut
12.2016

Skills

  • Cross-Functional Team Leadership
  • Operations Management
  • Performance Management
  • Expense Control
  • Project Management
  • Process Automation
  • Staff Training and Development

Personal Information

Citizenship: US Citizen

Languages

  • English
  • Spanish
  • French
  • Arabic

Certification

  • Servsafe

Languages

English
Native/ Bilingual
Spanish
Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual

Affiliations

Love cooking, sports and music.

References

References available upon request.

Timeline

Executive General Manager

Dr. Smood Group
04.2023 - Current

Operations Manager

Vapiano Group
03.2021 - 04.2023

General Manager

Anhur Group Hospitality
12.2017 - 02.2021

Asst Manager

Leynia at Delano Hotel
01.2017 - 12.2017

Guest Relations Manager

Four Seasons Luxury Hotel and Resort
01.2016 - 02.2017

Master of Arts - Business Leadeship

Massachusetts Institute of Technology

Master of Science - International Business

University of Miami

Bachelor's in Marketing and Management -

Lebanese American University

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Toufic Toni Nammour