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Toumane Dia
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and effective communication. Demonstrated adaptability and problem-solving skills while optimizing routes and enhancing rider satisfaction. Committed to safety and teamwork, consistently improving operational efficiency and fostering strong customer relationships.
Overview
16
16
years of professional experience
Work History
Uber Driver
Uber And Lyft
Philadelphia, PA
05.2016 - Current
- Delivered exceptional customer service to enhance rider satisfaction and retention.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Managed vehicle maintenance and cleanliness to ensure safety and comfort for passengers.
- Adapted quickly to changing traffic conditions and passenger needs during rides.
Processor
American Seafoods Company
Seattle, WA
05.2015 - 07.2016
- Operated processing equipment to ensure efficient seafood production.
- Conducted quality control checks on products to maintain company standards.
- Collaborated with team members to streamline operational workflows and improve output efficiency.
- Assisted in training new employees on safety protocols and processing procedures.
- Implemented best practices for maintaining cleanliness and organization in work areas.
- Maintained accurate records of production activities and processed documentation efficiently.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
Taxi Driver
Freedom Taxi
Philadelphia, PA
02.2012 - 04.2015
- Navigated city routes efficiently to ensure timely passenger transport.
- Maintained vehicle cleanliness and operational readiness for daily service.
- Provided exceptional customer service, addressing passenger inquiries and concerns.
- Managed payment transactions accurately, utilizing electronic fare systems effectively.
- Adhered to safety regulations and traffic laws, ensuring passenger safety during rides.
Valet Attendant
Towne Park
Philadelphia, PA
07.2010 - 03.2012
- Coordinated vehicle retrieval and parking for diverse clientele, ensuring prompt service and customer satisfaction.
- Managed valet operations during peak hours, optimizing workflow and enhancing efficiency.
- Trained new staff on parking procedures and customer service standards to maintain operational excellence.
- Implemented safety protocols for vehicle handling, reducing risk of damage or injury.
- Collaborated with hotel staff to streamline guest check-in/check-out processes, improving overall guest experience.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Education
IT Network Security
Coursera
Philadelphia, PA03.2019
Skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Safety-focused
Effective communication skills
Safe driving practices
Dependable and reliable
Dependable and trustworthy
Excellent communication
GPS and route planning
Active listening
Effective communication
Customer relationships
Adaptability and flexibility
Languages
French
Native or Bilingual
Timeline
Uber Driver
Uber And Lyft
05.2016 - Current
Processor
American Seafoods Company
05.2015 - 07.2016
Taxi Driver
Freedom Taxi
02.2012 - 04.2015
Valet Attendant
Towne Park
07.2010 - 03.2012
IT Network Security
Coursera