Summary
Overview
Work History
Education
Skills
Timeline
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Tourem Samuel

Brooklyn,NY

Summary

Proven track record in enhancing customer loyalty and streamlining online operations at Pacsun, leveraging exceptional customer service and data entry skills. Excelled in high-stress situations, demonstrating critical thinking and conflict resolution along with easily able to work and understand others . Collaborated effectively to foster team development, embodying leadership qualities as a Camp Counselor, ensuring safety and enriching experiences for children.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Pacsun
03.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Laborer

Local 28
10.2024 - 01.2025
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Camp Counselor

Summer Youth Employment Program
07.2024 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Education

High School Diploma -

Northside Charter High School
Brooklyn, NY
08.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Team development
  • Prioritization
  • De-escalation techniques
  • Assertiveness
  • Staff education and training

Timeline

Laborer

Local 28
10.2024 - 01.2025

Camp Counselor

Summer Youth Employment Program
07.2024 - 08.2024

Customer Service Representative

Pacsun
03.2024 - 02.2025

High School Diploma -

Northside Charter High School

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Tourem Samuel