Tourice Gaston
Atlanta,Ga
Summary
Builds strong and long-lasting connections with key decision-makers involved in retail sales. Strategic-thinking with natural talent to excite customers, retain business, and maximize profits. Supervised preventive maintenance and scheduled repair activities as Road Supervisor. Reliable worker with solid emergency response coordination and fleet management skills. Built high-performing teams through great leadership skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Premier Account Manager
UnitedHealthcare
Atlanta, GA
10.2023 - Current
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Continuously sought opportunities for process improvements within the Premier Service department, contributing to overall operational excellence..
- Handled sensitive customer data with discretion, safeguarding personal information and maintaining confidentiality at all times.
- Demonstrated flexibility in adapting to unexpected scheduling changes or emergencies, providing consistent support regardless of circumstances.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Customer Service Representative
CarMax
Kennesaw, GA
08.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
AT&T
Atlanta
09.2018 - 08.2021
- Developed strong customer relationships via cold calls, presentations, and lead management
- Supported sales plans by building strategies, proposals, and forecasts
- Overcame objections with successful product demonstrations and persuasive communication skills.
Road Supervisor
Transdev
Auburn, GA
07.2017 - 08.2018
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
- Developed strong relationships with local authorities, facilitating cooperation on shared projects and addressing community concerns promptly.
- Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
- Supported the department''s recruitment efforts by helping to identify, interview, and onboard new employees.
Assistant Manager
Nordstrom
Atlanta
03.2013 - 07.2017
- Delegated tasks to appropriate staff members and monitored performance
- Coordinated employee schedules to provide adequate staff coverage
- Supported senior managers with day-to-day operational requirements
- Collaborated with upper management to develop and implement business improvements
- Monitored performance of employee teams and actions via regular performance evaluations
- Promoted products based on effective planning, merchandising, and employee preparation
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
Education
Bachelors in Science -
Alabama A&M University
Huntsville, AL12.2012
Skills
- Strategic planning
- Proposal development
- Customer retention
- Beauty product demonstration
- New business expansion
- Strong Communication Skills
- Safety Compliance Knowledge
- Traffic Management Expertise
- Fleet Management Expertise
- Staff Training and Development
Timeline
Premier Account Manager
UnitedHealthcare
10.2023 - Current
Customer Service Representative
CarMax
08.2022 - 10.2023
Sales Representative
AT&T
09.2018 - 08.2021
Road Supervisor
Transdev
07.2017 - 08.2018
Assistant Manager
Nordstrom
03.2013 - 07.2017
Bachelors in Science -
Alabama A&M University