Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Tova Rodgers

Tova Rodgers

North Little Rock,AR

Summary

I have over a decade of experience in the aviation industry. my expertise lies in providing exceptional customer-focused service. I am proficient in English and strongly committed to passenger satisfaction. I deliver services that align with company values bringing a diverse perspective to the customer service team. I ensure seamless and enjoyable experiences for every passenger. I am professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. I am known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. I have skills in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.

Overview

12
12
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
12.2022 - 12.2024
  • Processed passengers and cargo for flights, ensuring accuracy and efficiency
  • Resolved ticketing issues, rebooked flights, and assisted with ticket sales to enhance customer satisfaction
  • Managed lost or damaged luggage claims, providing timely and effective resolutions
  • Coordinated safe and on-time boarding of passengers, contributing to a seamless travel experience
  • Delivered exceptional customer service, supporting the airline's commitment to positive passenger experiences
  • Provide for safe travel

Customer Service Agent

American Airlines (Envoy Air)
01.2017 - 12.2022
  • Processed passengers and cargo while ensuring compliance with airline policies and procedures
  • Resolved ticketing issues and facilitated flight rebookings to support timely departures
  • Managed lost or damaged luggage claims, providing efficient resolutions to ensure customer satisfaction
  • Meet and dispatch aircraft within established times
  • Delivered exceptional customer service, contributing to a positive travel experience for passengers

Customer Service Agent

United Airlines
07.2012 - 12.2016
  • Processed passengers and cargo, resolved ticketing issues, and ensured on-time flight departures
  • Assisted with ticket sales, managed lost or damaged luggage claims, and ensured accurate baggage loading onto aircraft
  • Conducted aircraft deicing during winter months to maintain safety standards
  • Fueled ground equipment and supported operational safety and efficiency
  • Delivered high-quality customer service while adhering to airline protocols and procedures

Education

Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL (online)

diploma -

NLRHS
North Little Rock, AR

Skills

  • Microsoft Office
  • Microsoft Word
  • Typing Speed: 50 WPM
  • Cash handling
  • Telephone etiquette
  • QIK software

Timeline

Customer Service Agent

Southwest Airlines
12.2022 - 12.2024

Customer Service Agent

American Airlines (Envoy Air)
01.2017 - 12.2022

Customer Service Agent

United Airlines
07.2012 - 12.2016

diploma -

NLRHS

Medical Administrative Assistant

Ultimate Medical Academy
Tova Rodgers