Towana Dockery
Wyandanch,NY
Overview
28
28
years of professional experience
Work History
Manager
Town of Babylon
Deer Park, NY
07.2024 - 09.2024
- Led and managed daily operations within the department, ensuring efficient workflow and adherence to municipal policies and procedures.
- Supervised and coordinated a team of employees, fostering a collaborative work environment and promoting professional development.
- Developed and implemented strategic plans to improve service delivery and operational efficiency.
- Oversaw budget preparation and management, ensuring fiscal responsibility and alignment with organizational goals.
- Collaborated with other departments and external stakeholders to address community needs and enhance public services.
- Monitored and evaluated program effectiveness, recommending improvements and implementing changes as necessary.
- Ensured compliance with local, state, and federal regulations, maintaining high standards of accountability and transparency.
Customer Service Specialist
Metro North Railroad
Man, NY
08.1996 - 07.2019
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive experience for passengers.
- Assisted passengers with ticketing, scheduling, and travel information, enhancing their journey efficiency and satisfaction.
- Coordinated with various departments to manage and communicate service disruptions, ensuring timely updates and minimizing passenger inconvenience.
- Handled escalated customer issues with professionalism and empathy, achieving resolution and maintaining customer loyalty.
- Conducted surveys and gathered feedback to identify areas for service improvement, contributing to enhanced customer satisfaction strategies.
- Trained new team members on customer service protocols and best practices, fostering a knowledgeable and customer-focused team.
- Maintained accurate records of customer interactions and transactions, ensuring data integrity and facilitating seamless follow-ups.
Amazon Warehouse Associate
Amazon
Bethpage, NY
04.2020 - 08.2022
- Picked and packed customer orders efficiently and accurately to meet daily fulfillment targets and ensure timely delivery.
- Operated warehouse equipment such as pallet jacks and forklifts to move and organize inventory safely.
- Conducted quality checks on products to ensure they met Amazon's standards before shipment.
- Collaborated with team members to optimize workflow and improve overall productivity in a fast-paced environment.
- Maintained a clean and organized work area to comply with safety regulations and enhance operational efficiency.
- Assisted in inventory management by conducting regular stock counts and reporting discrepancies to supervisors.
Timeline
Manager
Town of Babylon
07.2024 - 09.2024
Amazon Warehouse Associate
Amazon
04.2020 - 08.2022
Customer Service Specialist
Metro North Railroad
08.1996 - 07.2019