Towanda Rene Wallace
Spark
OAKLAND,CA
1
Certification
14
years of professional experience
With over 10 years in the customer service field and working in a variety of industries, I have maintained 95% repeated customer business. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills, by bringing a positive attitude and commitment to continuous learning. I am looking forward to obtaining a position that will allow me to utilize my current skills and provide career growth and challenges.
Work History
Delivery Driver
9 Months- Retrieve items from various Walmart affiliated stores for customer order pickup.
- Navigate routes efficiently to ensure timely deliveries and customer satisfaction.
- Maintain safe driving practices while transporting goods and defensive driving.
- Manage inventory by accurately scanning deliveries and reporting discrepancies.
- Deliver packages to customer doorsteps and business offices.
- Enable good customer service by keeping communication open, following directions, and paying attention to details.
- Established as one of the top delivery drivers with a 4.87/5 customer satisfaction rating, delivering 50-100 packages per day.
Phlebotomist
6 Months- Collected blood samples following strict safety protocols and guidelines.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Collected over 100 blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety per day.
- Maintained accurate records of patient information and test results in electronic health systems.
Mail Carrier
2 Years 8 Months- Delivered and collected mail and packages on routes from collection boxes or homes.
- Gathered and organized mail and packages by address for efficient delivery, totaling more than 500 pieces per day.
- Delivered and collected mail and packages on designated routes from collection boxes and residences.
Certified Nursing Assistant
11 Months- Provided in-home support to clients.
- Supported clients with activities for daily living (ADLs) to promote independence and well-being.
- Prepared 3 nutritious meals and healthy snacks daily, Maintained a clean environment, provided medication reminders, assisted with exercise routines, and facilitated personal hygiene and mobility.
Certified Nursing Assistant
2 Months- Provided care in clients' homes to support daily needs.
- Coordinated safe transportation for clients to appointments, ensuring timely arrivals, 100% of the time.
- Supported clients with activities of daily living (ADLs) to enhance independence and well-being.
Certified Nursing Assistant
3 Years 5 Months- Provided care in clients’ homes and long-term medical facilities, ensuring comfort and safety.
- Assisted clients and medical staff with bathing, toileting, meals, and medication reminders to promote optimal daily health.
- Measured intake and output from patients who had additional complications in their health, ensuring that at least 50-100% of meals were consumed.
Education
CA CPT1/ NHA - Certified Phlebotomist
High School Diploma - Home Caregiver
High School Diploma - Theology Studies
National Phlebotomy Certification Examination NPCE - Phlebotomy
High School Diploma - General Studies
High School Diploma - General Studies
Medical Assistant Diploma - Medical Assistant
Certified Nursing Assistant - Nursing Assistant
General Studies High School Diploma - General Studies
Skills
Patient assessment & preparation
Organizational skills
Effective communication
Adaptability and flexibility
Team collaboration
Certified in CPR/AED
Specimen preparation
Recording data & assurance
Medical terminology
Infection control
Data entry
Venipuncture & capillary collection
Certification
California CPT1 #02569930
NHA #C8X2J3A2
HCA #4600733123
Timeline
Delivery Driver
Spark
11.2025 - CurrentRead More
Phlebotomist
Robert Half Staffing Agency- Bio Blood Component
06.2021 - 12.2021Read More
Certified Nursing Assistant
Homecare.com
02.2019 - 01.2020Read More
Mail Carrier
United States Postal Service
04.2018 - 12.2020Read More
Certified Nursing Assistant
Brightstar Care
01.2016 - 03.2016Read More
Certified Nursing Assistant
Nursing Care Experts, Inc.
10.2012 - 03.2016Read More
Patterson Senior High School
General Studies High School Diploma from General Studies
Read More
Community College of Baltimore County
High School Diploma from General Studies
Read More
Anne Arundel Community College
High School Diploma from General Studies
Read More
Jakes Divinity School/ Vanguard Southern University
High School Diploma from Theology Studies
Read More
Phlebotomy Training Specialist
CA CPT1/ NHA from Certified Phlebotomist
Read More
Alameda County Adult & Aging
High School Diploma from Home Caregiver
Read More
School of Phlebotomy And Vein Skills Corporation
National Phlebotomy Certification Examination NPCE from Phlebotomy
Read More
Fortis Institute College
Medical Assistant Diploma from Medical Assistant
Read More
The American Red Cross
Certified Nursing Assistant from Nursing Assistant
Read More