Toya Brown
Lynn,MA
Summary
Dynamic professional with a proven track record in customer service and HIPAA compliance, honed at North East Dermatology Associates. Skilled in insurance verification and patient registration, I excel in creating efficient, patient-centered environments. Demonstrated ability to enhance patient satisfaction and maintain confidentiality, leveraging both interpersonal skills and office administration expertise for impactful results.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
North East Dermatology Associates
Salem, MA
06.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Cashier
Forever21
Braintree, MA
10.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Market Research Associate
Kadence International
Boston, MA
04.2013 - 05.2013
- Collaborated with cross-functional teams to ensure accurate representation of data in marketing materials, increasing customer engagement.
- Leveraged competitive intelligence gathered through extensive market research, guiding the development of successful marketing strategies.
- Utilized advanced statistical techniques to analyze complex datasets, revealing hidden insights that drove strategic decisions.
- Presented market research findings at company meetings, contributing to a deeper understanding of industry dynamics among colleagues.
- Optimized survey design and methodology for increased response rates and more reliable data collection.
- Recorded accurate respondents' answers during interviews for future reference.
- Utilized specialized software to capture and process data.
Customer Service Representative
Verifone Transportation Company
Revere, MA
12.2008 - 04.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Group Care Worker
Eliot Hillside Detention Center
Boston, MA
07.2006 - 08.2007
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Conducted intake interviews with new clients entering the program, gathering essential information to create effective care plans from day one of their stay.
- Maintained accurate records of resident progress, noting changes in behavior or health status as necessary to ensure timely interventions when needed.
- Assisted residents in achieving personal goals by providing guidance and encouragement on a daily basis.
- Organized and participated in regular staff development opportunities to stay current on best practices within the field of group care work.
Education
High School Diploma -
The English High School
Jamaica Plain, MA06.2002
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Office Administration
- Medical insurance
- Document filing
- Reception Management
- Directing callers
- Phone and Email Etiquette
- Patient Registration
Timeline
Patient Service Representative
North East Dermatology Associates
06.2022 - Current
Cashier
Forever21
10.2014 - 01.2015
Market Research Associate
Kadence International
04.2013 - 05.2013
Customer Service Representative
Verifone Transportation Company
12.2008 - 04.2010
Group Care Worker
Eliot Hillside Detention Center
07.2006 - 08.2007
High School Diploma -
The English High School