Toya Dickenson
Toronto,ON
Summary
Ambitious individual with strong communication and problem-solving strengths. Brings reliability, initiative, and a positive attitude to new challenges. Eager to contribute to team goals and develop skills in a dynamic environment.
Detail-oriented Office Manager skilled in managing daily operations and optimizing workflow. Coordinates scheduling and meetings for senior management while maintaining accurate records. Dedicated to enhancing office efficiency and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Care Team Coordinator
Closing the Gap Healthcare
04.2025 - Current
- Coordinated patient care plans to enhance service delivery and improve patient outcomes.
- Supported healthcare team by managing schedules and facilitating communication among staff and patients.
- Streamlined care processes for improved efficiency and patient satisfaction.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed over 50 customer calls per day
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Collaborated with external providers to ensure comprehensive care coordination for patients' needs.
Office Manager
Stepstone Group
01.2022 - 08.2022
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Managed and supervised a team of 15 administrative staff
- Coordinated scheduling and meetings for senior management, optimizing time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in budgeting processes, tracking expenses to support financial planning.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs.
- Facilitated employee onboarding processes, promoting a smooth transition for new hires.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Mortgage Funder
FNF Canada
07.2021 - 01.2022
- Reviewed and validated loan documentation to ensure compliance with regulatory guidelines.
- Coordinated funding processes by effectively communicating with lenders, clients, and legal teams.
- Processed mortgage applications efficiently, ensuring timely disbursement of funds to meet client needs.
- Implemented quality control measures to enhance accuracy in loan processing and reduce errors.
- Collaborated with cross-functional teams to resolve issues related to funding timelines and customer service inquiries.
- Managed multiple mortgage fundings simultaneously, maintaining accurate records and prioritizing tasks effectively.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Leasing Coordinator
Konica Minolta Business Solutions
03.2016 - 07.2018
- Oversaw document management processes, preparing, reviewing, and finalizing leasing agreements, renewals, and insurance documentation.
- Coordinated with sales representatives to maintain accuracy in pricing and streamline document preparation processes.
- Facilitated coordination between customers and internal/external financing partners to develop customized leasing solutions.
- Managed leasing records and performed database updates to support effective tracking of contract statuses.
- Executed thorough verification and analysis of documentation to ensure compliance with company policies and financial regulations.
Education
Diploma - Law Clerk
Canadian Business College
Toronto ON08-2019
Skills
- Customer service
- Office management
- Organizational skills
- Task prioritization
- Detail oriented
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Expense reporting
- Event coordination
- Contract administration
- Technology proficiency
Timeline
Care Team Coordinator
Closing the Gap Healthcare
04.2025 - Current
Office Manager
Stepstone Group
01.2022 - 08.2022
Mortgage Funder
FNF Canada
07.2021 - 01.2022
Leasing Coordinator
Konica Minolta Business Solutions
03.2016 - 07.2018
Diploma - Law Clerk
Canadian Business College