Toya Edwards
Decatur,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service satisfaction. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
1
1
Certification
Work History
School Bus Driver
DeKalb County Board of Education
Decatur, GA
11.2023 - Current
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Responded quickly in emergency situations by taking appropriate actions.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Complied with district policies and procedures concerning student discipline.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Provided safe and reliable school bus transportation service on fixed routes.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Learned and followed school transportation procedures.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Complied with local traffic regulations and safety requirements for bus operation.
- Safely and patiently escorted small children across roads.
- Ensured safety of students by following all traffic laws and regulations.
Direct Care Aide
3951 Snapfinger
Decatur, GA
12.2022 - Current
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Used approved crisis intervention techniques in emergency situations.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Security Officer
Transportation Security Administration, TSA
Atlanta, GA
09.2013 - 05.2019
- Verified photo IDs and tickets to allow passengers to enter the screening area.
- Documented security-related situations and submitted in-depth reports to superiors.
- Observed patrons and staff to quickly address security situations.
- Provided friendly and professional assistance to employees, visitors and passengers.
- Upheld strong customer service standards while completing screenings.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Provided security and protection to travelers across all transportation sectors.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Operated controls on explosive detection system to manipulate and clear images.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Security Officer
Paragon
Herndon, United States
05.2007 - 09.2013
- Provided exceptional customer service.
- Communicated concerns to managers in a timely manner.
- Participated in shift briefings concerning security-sensitive or classified information.
- Constantly on the looked out for vulnerabilities and breaches in security operations.
- I have the ability to work with persons of diverse backgrounds and disabilities.
- Developed a strong and professional relationship with supervisors.
- Monitored premises and recorded activity in daily officer reports.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Reported safety hazards for remediation response.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Correctional Officer
Corrections
Buford, United States
09.2005 - 05.2006
- Monitored surveillance systems for any possible breach of security
- Patrolled buildings and inspected vehicles before entering the loading docks
- Monitored premises and recorded activity in daily officer reports.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Returns Processor
Macy's 4401 Sarr ParkwayStone
Stone Mountain, United States
12.2004 - 09.2005
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Trained new employees regarding warehouse procedures and standards.
- Inspected outgoing shipments to maintain quality assurance standards.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged items with appropriate materials to prevent damage during shipping.
- Inspected returned items to identify damage or defects, documenting information in database.
- Input clear customer account notes in internal computer systems to document return reasons.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Updated databases with new and modified customer data.
Warehouse Worker
Federated Logistics 4401 Sarr
Stone Mountain, GA
11.2004 - 12.2004
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks.
- Staged and sorted multiple types of products for loading.
Day Habilitation Assistant
United Cerebral Palsy
Stone Mountain, GA
08.2004 - 11.2004
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients in exploring social and leisure interests and community events.
- Helped build skills related to problem-solving, communication and critical thinking.
- Connected clients with community and relationship-building opportunities.
- Established collaborative relationships built on trust and empathy through consistent and meaningful communication.
Lead Customer Service Representative
Citibank
New York, NY
01.1997 - 06.2003
- Accomplishments and Related Skills: Processed foreign exchange and transfers
- Executed time deposits and certified deposits
- Implemented data entry functions
- Successfully ensured that all documents received were authenticated before the end of day
- Responsibilities included maintaining signature additions and deletions to the signature card files of foreign banking employees
- Ensured proper authentication and performing end of day reconcilement functions for all transactions
- Executed administrative office operations of data using access spreadsheets and excel software
- Duties also included faxing, filing and physically delivering financial transactions to the proper divisions for processing to the Funds Transfer Unit.
Education
Some College (No Degree) - Marketing Relevant
New York Technical College Some College
Brooklyn, NYSkills
- Attentive to People
- Complementary Products and Services
- Personal Service
- Quality Assurance
- Multitasking and Organization
- Appointment Scheduling
- Time Management
- Customer Service
- Public Speaking
- Transporting Students
- Clean DMV record
- Special Needs Assistance
- Defensive Driving
- Pre-Trip Inspections
- Warehouse Safety
- Damage Prevention
- Materials handling and transport
- Order Picking
- Loading and unloading
- Professional Demeanor
- Excellent Communication
Certification
- CDL Class B
References
References available upon request.
Timeline
School Bus Driver
DeKalb County Board of Education
11.2023 - Current
Direct Care Aide
3951 Snapfinger
12.2022 - Current
Security Officer
Transportation Security Administration, TSA
09.2013 - 05.2019
Security Officer
Paragon
05.2007 - 09.2013
Correctional Officer
Corrections
09.2005 - 05.2006
Returns Processor
Macy's 4401 Sarr ParkwayStone
12.2004 - 09.2005
Warehouse Worker
Federated Logistics 4401 Sarr
11.2004 - 12.2004
Day Habilitation Assistant
United Cerebral Palsy
08.2004 - 11.2004
Lead Customer Service Representative
Citibank
01.1997 - 06.2003
Some College (No Degree) - Marketing Relevant
New York Technical College Some College
Similar Profiles
Lori VandergriffLori Vandergriff
Teacher at DeKalb County Board of EducationTeacher at DeKalb County Board of Education
Robert DickensRobert Dickens
Special Education Resource Teacher at DeKalb County Board of EducationSpecial Education Resource Teacher at DeKalb County Board of Education
Centeria BarronCenteria Barron
Custodian at DeKalb County Board Of EducationCustodian at DeKalb County Board Of Education