Toya Farley
Dunwoody,GA
Summary
Results-driven customer service, sales and mortgage lending professional with 16+ years of experience in customer service financing, and high-touch customer support. Recognized for relationship-building, compliance-focused production, and leadership through service excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Development – Mortgage Loans
Legions Capital Financing
08.2023 - Current
- Consult clients to assess their financial needs and goals, providing personalized mortgage solutions that meet their requirements.
- Educate clients about different mortgage products, rates, and terms, ensuring they understand their options.
- Guide clients through the mortgage application process, ensuring all necessary documentation is collected and submitted accurately and promptly.
- Develop and maintain strong relationships with clients and real estate agents to facilitate the loan process.
- Stay updated on current mortgage trends, regulations, and market conditions to provide relevant advice.
- Manage a pipeline of mortgage applications, tracking progress and communicating updates to clients throughout the process.
Customer Service Specialist
Mercedes-Benz Headquarters
01.2018 - Current
- Provide high-level customer service support to Mercedes-Benz owners, including answering inquiries and resolving issues.
- Deliver technical assistance and coordinate roadside services as needed.
- Support dealership networks to ensure consistent, premium customer experience.
- Maintain professionalism, empathy, and calmness in high-pressure situations.
- Consistently recognized for delivering outstanding customer satisfaction.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Gold Water Bank
02.2021 - 04.2022
- Actively participated in the sales development process by making outbound client calls and managing a diverse pipeline of new home loans and refinances.
- Worked with a wide range of loan programs and competitive rates to meet varying client financial needs.
Mortgage Banker December
Congressional Bank
12.2016 - 12.2018
- Responsible for originating loans in all 50 states by converting company leads and developing a client base with local Realtors.
- Always being able to understand the clients need and recommend the perfect Mortgage products FHA, VA, and USDA - fixed-rate and adjustable-rate mortgages jumbo loans, and more.
- Ensure compliant sound and profitable production of retail mortgages while In compliance with laws and regulations and adhere to lending compliance guidelines.
Business Manager and Sales Consultant
Von Muar, Inc.
12.2014 - 09.2016
- Delivered expert consultations on Clinique skincare and cosmetic products, including application techniques.
- Trained clients and colleagues on product knowledge and usage.
- Created and maintained product displays using company planograms and sketches.
- Consistently exceeded daily, weekly, and monthly sales goals.
- Demonstrated strong organizational, multitasking, and teamwork skills.
Test Engineer
Delta Global Staffing
08.2011 - 06.2014
- QA Tester for Delta Airlines ACS department.
- Responsible for creating test cases, test plans, test schedules for projects affecting airport operations.
- Primary responsibilities include the execution of test cases and scenarios across individual development within the system.
- Providing mentoring in the beginning of development phase to ensure all requirements are both testable and verifiable.
Ticket Agent and Gate Agent
Delta Air Lines, Inc.
05.1997 - 04.2009
- Responsible for Domestic and International ticketing, reissue Irop using DI term.
- Meet and secure gate areas for arriving and departing flights while communicating with the tower.
- Ensuring that all paperwork for each flight was secure. Also responsible for training new hires.
Mortgage Loan Officer
First USA Funding
01.2004 - 09.2007
- Recruited and guided borrowers through new home purchases and refinances.
- Coordinated closely with processors and underwriters to track approvals and closing timelines.
- Built long-term client relationships resulting in repeat and referral business.
Education
NMLS Certified - Real Estate
Cooke Real Estate School
Saint Petersburg, FloridaAssociate of Applied Business -
American Institute of Mortgage And Finance
Atlanta, GeorgiaFinance Professional - Business
Mary grove College
Detroit, MichiganSkills
- Received several awards for always going beyond to provide outstanding customer service
Certification
- NMLS License September 2016
- MLS Georgia Training Institute
Timeline
Business Development – Mortgage Loans
Legions Capital Financing
08.2023 - Current
Gold Water Bank
02.2021 - 04.2022
Customer Service Specialist
Mercedes-Benz Headquarters
01.2018 - Current
Mortgage Banker December
Congressional Bank
12.2016 - 12.2018
Business Manager and Sales Consultant
Von Muar, Inc.
12.2014 - 09.2016
Test Engineer
Delta Global Staffing
08.2011 - 06.2014
Mortgage Loan Officer
First USA Funding
01.2004 - 09.2007
Ticket Agent and Gate Agent
Delta Air Lines, Inc.
05.1997 - 04.2009
Finance Professional - Business
Mary grove College
NMLS Certified - Real Estate
Cooke Real Estate School
Associate of Applied Business -
American Institute of Mortgage And Finance