Toya Roberts
Houston,TX
Summary
Dynamic Customer Service Representative with proven expertise in problem resolution and customer relations, honed at Alorica and MMC. Excelled in complaint resolution and call center operations, enhancing customer loyalty through empathetic service and efficient problem-solving. Skilled in Microsoft Excel and active listening, consistently achieving positive outcomes in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
11.2022 - 09.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
MMC
08.2019 - 09.2022
- Escalate difficult situations. Handling Long calls
Education
High School Diploma -
James Madison High School
Houston, TX06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Call Center Operations
- Appointment Scheduling
- Order Processing
Timeline
Customer Service Representative
Alorica
11.2022 - 09.2024
Customer Service Representative
MMC
08.2019 - 09.2022
High School Diploma -
James Madison High School
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