Toya Smith
Sandy Springs
Summary
Business Management Professional with 10 plus years of combined experience in general business operations and project management customer service and client retention. Committed to driving business success, by providing effective servant leadership.
Overview
12
12
years of professional experience
Work History
Ready To Wear Specialist
Dillards Dept Store
2025.03 - Current
- Leading the team in sales as the Top Fragrance Specialist. Create a luxury shopping experience by building client relationships during their fragrance journey. Discovering the client’s perfect scent by educating them on different notes and accords that make up the house of Bond No. 9 fragrances and products. Successfully exceeded daily and monthly sales goals expectations. Attend quarterly Bond No. 9 education seminars to maintain knowledge of new products.
Fragrance Specialist
Bond No. 9 – Neiman Marcus
2022.10 - 2025.03
- Leading the team in sales as the Top Fragrance Specialist. Create a luxury shopping experience by building client relationships during their fragrance journey. Discovering the client’s perfect scent by educating them on different notes and accords that make up the house of Bond No. 9 fragrances and products. Successfully exceeded daily and monthly sales goals expectations. Attend quarterly Bond No. 9 education seminars to maintain knowledge of new products.
Fragrance Specialist
Jo Malone London – Saks Fifth Avenue
2021.10 - 2021.11
- Provided a comfortable and personalized Jo Malone London boutique shopping experience. Advised clients on different fragrance, body care and home scent options available and assisted them to select their desired choice. Maintained boutique visual standards. Exceeded required daily and monthly sales goal expectations.
Business Manager
NARS & Laura Mercier - Nordstrom
2018.02 - 2021.11
- Achieved second highest retail sales with both companies. Overseen a successful sales team by directing and educating them daily to achieve aggressive sale goals. Created sales marketing plans by reviewing market share reports, mix of business reports, marketing calendars, and audit retail sales reports. Analyzed competitive data to determine what sales objectives needed to be promoted. Met regularly with both NARS and Laura Mercier Account Executives & Coordinators and Nordstrom Department Manager collaboratively to plan sale driven events. Taught monthly Master Classes to build a relationship with store staff to introduce NARS and Laura Mercier new products.
Assistant Property Manager–Project Coordinator I
First Services Residential
2014.09 - 2018.02
- Provided administrative support to the Directors of Portfolio Management by maintaining, outlook calendars, and Summary Skills Experience contact lists, expense reports and reimbursements; mileage reporting, checking voicemails, etc. Responsible for office management: schedules, organizes and coordinates department events, meetings, room setup for the division. Assist with planning and implementation of corporate events; provide back assistance as needed to the business center. Prepare board packets, annual meeting packets and minutes for all communities.
Education
Licensed Master Aesthetician - undefined
Saint Paul College
Saint Paul, MN12.2013
Skills
- 20 years in providing excellent customer experiences
- Proficient with project management software
- Retail sales management experience
- Excellent time management skills
- Conflict management resolution with integrity
- Public speaking
- Data analytics
- Building customer relationships with care
- Strong verbal and written communication
Timeline
Ready To Wear Specialist
Dillards Dept Store
2025.03 - Current
Fragrance Specialist
Bond No. 9 – Neiman Marcus
2022.10 - 2025.03
Fragrance Specialist
Jo Malone London – Saks Fifth Avenue
2021.10 - 2021.11
Business Manager
NARS & Laura Mercier - Nordstrom
2018.02 - 2021.11
Assistant Property Manager–Project Coordinator I
First Services Residential
2014.09 - 2018.02
Licensed Master Aesthetician - undefined
Saint Paul College