TOYA TAYLOR
Queens,NY
Summary
Customer-oriented professional with 11 years of experience in retail and service sectors. Expertise in order pickup coordination, delivery booking, and issue resolution within fast-paced environments. Committed to enhancing customer satisfaction through effective service and operational efficiency.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Full-Serve Handout Coworker
Ikea
Brooklyn, Ny
05.2021 - Current
- Verified orders for accuracy and completeness to ensure customer satisfaction and timely delivery.
- Resolved issues with orders, including missing or incorrect items, ensuring customer satisfaction.
- Assisted customers with product inquiries and store navigation.
- Coordinated with other departments to provide timely updates on order status, enhancing communication and efficiency.
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Executed tasks to support team operations, contributing to a collaborative and productive work environment.
- Used handheld scanners to key in data for packages.
- Processed returns following established procedures and guidelines.
Smalland/ Customer Service
Ikea
Brooklyn, New York
10.2018 - 05.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Addressed customer requests and inquiries, enhancing overall satisfaction.
- Observed and monitored the safety of all children in care.
- Organized toy bins and bookshelves, creating a more inviting environment for children.
- Responded promptly to incidents or emergencies according to established protocols.
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Participated in staff meetings to discuss updates and strategies and training sessions to improve skills.
Cashier
IKEA
Brooklyn, New York
04.2015 - 10.2018
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer and balanced receipts daily.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Guided customers in product selection and store navigation to enhance shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed various tasks assigned by management to support team objectives.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Executed miscellaneous tasks as designated by management to ensure operational flow.
Education
English Literature
Beach Channel High School
Queens 09.2003 - 09.2007
Skills
- Order verification
- Order management
- Fulfillment processing
- Barcode scanning
- Delivery coordination
- Customer support
- In-store support
- Computer literacy
- Team collaboration
- Effective communication
- Active listening
Timeline
Full-Serve Handout Coworker
Ikea
05.2021 - Current
Smalland/ Customer Service
Ikea
10.2018 - 05.2021
Cashier
IKEA
04.2015 - 10.2018
English Literature
Beach Channel High School
09.2003 - 09.2007