Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toye Benson

Bothell,Washington

Summary

A highly professional and friendly Community Manager who demonstrates operational and leadership skills. Ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success.

Overview

13
13
years of professional experience

Work History

Residential Community Manager

Equity Residential
10.2017 - Current
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Streamlined operations by communicating efficiently with business partners, keeping meticulous records, budget management, and internal collaboration.
  • Handled all tenant logistics, scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest building standards.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Managed community within established cost constraints.
  • Implemented property management systems to support community and expertly handle diverse needs.

Assistant Commercial Property Manager

JSH Properties
12.2014 - 10.2017
  • Administered operations to handle needs of 10 industrial properties.
  • Translated complex lease agreements for tenant understanding.
  • Maintained accurate and timely documentation of communication with clients.
  • Resolved policy and coverage-related concerns for clients, insurance carriers and producers.
  • Reviewed aged receivables, followed up on payment collection and assisted accounting department with account reconciliations.
  • Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state and federal regulations.
  • Responded to Common Area Maintenance (CAM) inquiries from tenants.
  • Developed annual operating budgets and forecasts

Leasing Consultant

Equity Residential
04.2010 - 12.2014
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected rent and tracked resident payments and information in computer system.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants.

Education

Washington Real Estate Broker's License -

Rockwell Institute
03.2016

High School Diploma -

Hopkins Highschool
Hopkins, MN
06.2004

Skills

  • Creative & Adaptable
  • Grounds and Facility Inspection
  • Staff Management & Sales Support
  • Staff Performance Assessment
  • Leasing Strategy Development
  • Conflict Handling & Resident Relations
  • Operating Cost Tracking

Timeline

Residential Community Manager

Equity Residential
10.2017 - Current

Assistant Commercial Property Manager

JSH Properties
12.2014 - 10.2017

Leasing Consultant

Equity Residential
04.2010 - 12.2014

Washington Real Estate Broker's License -

Rockwell Institute

High School Diploma -

Hopkins Highschool

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Toye Benson