Toyea Hakso

Proven leader with a track record of enhancing participant experiences at Ampact Heading Home Corps through exceptional communication and participant services. Skilled in navigating high-stress situations and fostering team collaboration, evidenced by increased satisfaction scores. Demonstrates leadership and decision-making abilities, contributing to revenue growth and operational efficiency. Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with com Knowledgeable Unit Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments. Qualified Unit Case Manager comprehensive background in enhancing participant satisfaction and streamlining operations. Successfully implemented initiatives that improved service quality, contributing to seamless and enjoyable guest experience. Demonstrated leadership and communication skills in fostering teamwork and addressing guest needs efficiently.

Computer Learning Center Computer Operations, Certificate of Completion

Corporation for National Community Service, Certificate of Appreciation

US Army Military Police School, Certificate of Completion

US Army Quartermaster School, Certificate of Completion

• US Army National Guard over 14 years of service
• US Navy Reserve for 2 years